Spa Operations Manager Waldorf Astoria Las Vegas

Job Description - Spa Operations Manager (Full Time) - Waldorf Astoria Las Vegas (HOT0C863)

HOT0 C863

Waldorf Astoria Las Vegas 3752 S Las Vegas Blvd Las Vegas 89158

A Spa Manager is responsible for managing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As a Spa Manager, you would be responsible for managing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will perform the following tasks to the highest standards:

• Manage and administer all Spa operations, including guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management and meeting participation and facilitation.
• Develop and implement spa menus and marketing strategies.
• Ensure spa cleanliness and maintain and ensure the functionality of spa equipment.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Monitor team member performance, including providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward.
• Recruit, interview and train team members.
• Participate in and lead meetings.

We look for demonstrated alignment with Hilton’s values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency and discipline.

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and the amazing Team Members are at the heart of it all.