Complex Event Manager

Complex Event Manager

Requisition :
Category:
Catering and Convention Services

Job Location:

US-NV-Las Vegas
Property:
Westin Las Vegas
Compensation: USD $65,000.00 per year

Complex Event Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales & catering department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. He/she is expected to marketing ideas to promote business, maintain revenue and meet budgeted productivity while keeping quality consistently high. The Complex Event Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Prepare and submit required reports in a timely manner.
• Follow up on all turnovers within 24 hours via telephone and within 2 days with written correspondence.
• Know meeting room setups and capabilities.
• Know sleeping room configurations and types.
• Respond to requests by Meeting Planners immediately.
• Have comprehensive knowledge of all operational departments within the hotel (guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering).
• Interact with outside planners, vendors for event setup.
• Maintain pricing integrity and propose upscale menus for clients.
• Create, review and revise rooming lists and VIP lists.
• Manage existing accounts and follow up with client re‑licitation to capture future business.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Manage the function book and adjust space to ensure maximum potential revenue.
• Meet or exceed set goals.
• Be visible on the floor and assist staff as needed during functions.
• Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.).
• Plan and execute holiday and special events in conjunction with the Associate Director of Event Management.
• Use feedback from Meeting Planner evaluations to improve service and quality.

Education & Experience:

• At least 2 years of progressive experience in a hotel or as a meeting planner.
• Must be proficient in Windows, company-approved spreadsheets and word processing.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Marriott Consolidated Inventory System "CI" experience is a plus.

Physical requirements:

• Flexible and long hours sometimes required.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Maintain a warm and friendly demeanor at all times.
• Effective communication both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.