BUTLER; ON-CALL

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The primary responsibility of the Butler is to provide exceptional service to The Venetian Resort guests in personal Butler/Valet and amenity services. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety‑related position.

• Attend to service in the suites, Baccarat Salon, VIP Lounge and Paiza Club, including food and beverage service, restocking product, equipment and supplies.
• Work in an appropriate non-hazardous manner, avoiding self‑injury and unsafe work methods.
• Respond to guest requests and answer questions about The Venetian Resort and Las Vegas; research answers when necessary.
• Ensure that assigned areas comply with Clark County Health Codes.
• Practice all aspects of unmatched service standards.
• Escort guests from the front of the hotel to the suites and serve them as needed, including tours, service explanation, unpacking and packing luggage.
• Perform all services, duties and tasks as defined in SOPs.
• Record all pertinent data into guest profiles.
• Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
• Record closed checks to SOPs.

• Clean and maintain work areas to The Venetian Resort standards.
• Run errands as assigned; e.g., tickets, shopping, food products, deliveries, and packages.
• Fulfill guest requests if they are safe, legal, and economically sound.
• Provide a service or assistance to meet the needs of a guest, client, or customer.
• Expedite clerical processing, perform a service, evaluate information and act based upon information to complete a task or assignment or activity.
• Provide service and expertise based on information keyed, gathered, studied, processed or reviewed.
• Ensure safety, attendance and consistency as essential functions of the job.
• Perform other related duties as assigned.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Must be able to obtain and maintain a valid Nevada Driver’s License, Alcohol Awareness Card, Health Card, Non‑Gaming Card and any other certification or license required by law or policy.
• 5+ years of experience in a first‑class hotel, casino, restaurant or related hospitality industry.
• Advanced understanding of food and beverage service skills including in‑suite dining and wine and spirits knowledge.
• Experience with point of sale equipment and/or computers.
• Interpersonal skills focused on guest needs.
• Excellent professional presentation and grooming.
• Ability to work in a high‑stress area, making clear, concise decisions based on sound business parameters.
• Maintain confidentiality of guest information and pertinent hotel data.
• Speak one additional language to English;
  Mandarin and Chinese highly desirable.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds.
• Must be able to work varied shifts, including nights, weekends and holidays.

• Lift or carry 20 pounds unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Interact appropriately and effectively with guests, management, other team members and outside contacts.
• Walk, stand, stretch, bend and kneel for prolonged periods.
• Work in a fast‑paced and busy environment.
• Work indoors and be exposed to environmental factors such as CRT, noise, dust and cigarette smoke.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing
• Gambling Facilities and Casinos

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