Coordinator - Butler

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The primary responsibility of the Coordinator – Butler is to provide exceptional service to guests designated for Butler service. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Answer the phones according to The Venetian standards. Use defined script to greet guests and determine how to be of assistance to the guest.
• Take orders correctly, enter them into POS system and contact butlers for appropriate service.
• Keep departmental information relevant and accurate to ensure proper service is being executed.
• Respond to guest requests and answer questions about The Venetian Resort and Las Vegas. When unable to answer, research the answer and respond in an appropriate manner.
• Conduct bookings of transportation requests utilizing ARTS.
• Know, adhere to, and practice all aspects of department service standards.
• Record all pertinent data into guest profile as needed.
• Assist with the recording of laundry, dry cleaning, pressing and shoe polishing services when performed.
• Collaborate with other departments to ensure all guest needs are fulfilled.
• Adhere to all safety guidelines when handling and lifting equipment.

• Work in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
• Source items as assigned including, but not limited to tickets, shopping, food products, deliveries, and packages.
• Assist in fulfilling guests’ requests as long as they are safe, legal, and economically sound.
• Clean and maintain work areas to The Venetian Resort standards.
• Maintain a safe work environment.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school diploma or equivalent.
• Must be able to obtain and maintain any certification or license, as required by law or policy.
• 2 years of service experience in a luxury hotel, casino, restaurant, or related hospitality area.
• Experience with point-of-sale equipment and/or computers.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• Ability to speak additional language is preferred.

• Must be able to lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability to for prolonged periods to walk, stand, stretch, bend, and kneel.
• Work in a fast-paced and busy environment; exposure to environmental factors such as noise, dust, and cigarette smoke.