Clinical Scheduler

Position Summary:

The Clinical Scheduler, under the direction of the Clinical Scheduling Supervisor, will answer calls using the phone systems, set up exams for patients, and handle customer service inquiries. Part of the job will also involve ensuring there is enough time between appointments to allow physicians to complete certain medical examinations and procedures. Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.

It is essential to act in a courteous manner and maintain composure when dealing with angry or irritated patients. You may refer some patients to other staff members or physicians. You will need to know how to process the required referral forms when necessary.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Answering incoming calls and assisting with administrative duties (copying, scanning, faxing, emailing).
• Ensuring appropriate time between appointments to accommodate physician examinations and procedures.
• Maintaining databases and updating patient account information; processing referral forms when required.
• Maintaining confidentiality of sensitive customer and company information.
• Refering patients to other staff members or physicians as appropriate.
• Participating in meetings and contributing to department goals and continuous improvement.

Requirements

• Education and Experience
  • High school diploma or GED.
  • 2 – 3 years’ related experience.
  • General computer skills with working knowledge of word processing, spreadsheet, and email applications.
  • Detail-oriented with good analytical and organizational skills.
  • Good interpersonal skills with the ability to work cohesively within a team environment.
  • Excellent oral and written communication skills to effectively communicate with customers and all levels of management.
• Job Knowledge
  • Communication skills to converse clearly over the telephone and in person.
  • Organization and time management to manage a variety of tasks effectively.
  • Attention to detail to correctly identify verification/eligibility issues and communicate difficulties with managers.
  • Technological skills, such as using word processing and spreadsheet programs to track data.
  • Ability to gather and interpret data.
  • Ability to work independently in a fast-paced environment.

Essential Duties

• Greet patients professionally both in person and on the phone.
• Assist with administrative duties, including copying, scanning, faxing, and emailing.
• Keep sensitive customer and company information confidential.
• Answer incoming calls and ensure the phone line is transferred to the answering service at the end of the day.
• Support special billing projects and train new team members as needed.
• Meet and exceed department goals and adhere to department policies and procedures.
• Attend meetings and participate in ongoing evaluation of reports and results.
• Suggest and implement process improvements to enhance efficiency and service levels.
• Take ownership of special projects, conduct data research, and follow through with action plans.
• Collaborate to identify and resolve problems across appropriate parties.
• Perform other related duties as required and assigned and adhere to corporate policies.

Physical Requirements

• Visual and auditory acuity required for communication with employees and customers.
• Ability to see written documentation and communicate effectively.
• Proficiency with office equipment (PCs, copiers, fax machines, multi-line telephones).
• General indoor working conditions with potential light lifting up to 20 pounds and some offsite travel.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Medical Practices

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North Las Vegas, NV $19.00-$26.50