Patient Care Coordinator - Box Canyon Area

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Work Location:

2615 Box Canyon Dr. Las Vegas, NV 89128

The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times.

• Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards.
• Collect all required patient information at check-in (NPP, insurance, , demographics, CCOF).
• Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
• Maintain a clean, organized, and professional reception area and restroom facilities

• Schedule, confirm, and adjust patient appointments in accordance with company protocols.
• Maintain and update provider schedules within organizational guidelines.
• Anticipate and respond appropriately to schedule changes and extended wait times.

• Verify primary and secondary insurance prior to scheduled visits following established protocols.
• Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements.
• Enter correct payer , payer name, and address information into EMA.
• Update and maintain the PA log, ensuring accuracy of codes and documentation.

• Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
• Process cosmetic sales through Lightspeed POS.
• Obtain and document CCOF forms when applicable.
• Accurately document payment notes; balance and reconcile daily payments collected during each shift.
• Prepare and generate superbills accurately and in a timely manner.

• Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours
• De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques.
• Ask every patient for a Google review in alignment with customer service guidelines.

• Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times.
• Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive.

• Support clinical and administrative staff with daily operational needs as assigned
• Perform other duties as assigned to support overall clinic operations.

• Strong customer service and interpersonal skills
• Effective verbal and written communication skills
• Knowledge of primary and secondary insurance types, billing, and documentation procedures
• Proficiency in Microsoft Office and EMA software and Lightspeed
• Ability to stay focused on tasks to be accomplished while working in dynamic situations
• Ability to maintain HIPAA confidentiality and professionalism
• Confidently and professionally ask for and process financial payments

• High school diploma or equivalent required.
• 1–2 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferred.

Microsoft 365 apps, fax, email, phone, Klara, EMA, Mod Med, iPAD, Noah Face (biometric timeclock), Tandem, Cover My Meds , Lab Corp (software for looking up labs results and ordering supplies), Quest diagnostic

• Competitive salary and benefits
• Health, dental, vision, and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to  We can't wait to meet you!

#Healthcare Jobs #Dermatology Careers #Join Our Team  #Now Hiring