Medical Patient Care Coordinator

Queensridge Health Care is hiring. You will have opportunities to learn new skills from our team of experienced professionals. If you''re ready to take your career to the next level and gain valuable experience, apply today!

• Coordinate fees and insurance benefits for patients utilizing financial options to give patients choices for how they can pay. Obtain necessary insurance approvals in a timely manner
• Assist in monitoring prescriptions, insurance coverage and any other related paperwork
• Responsible for the components for admission (i.e. obtain charts/records, insurance verification, treatment authorization, etc.)
• Responsible for the daily and monthly billing operations according to specific clinic needs
• Properly and efficiently utilize patient account software and maintain accuracy in records related to patient financials and personal information
• Manage the clinician’s schedules in scheduling software system to ensure productivity and effective patient experience
• Communicate effectively with team regarding changes in schedule, patient issues and clinician/office concerns
• Greet visitors promptly and courteously
• Answer phones and assist walk-in patients, providing timely and accurate information to patients, clinicians, organization personnel, and public sector to achieve a high level of satisfaction
• Patient appointment scheduling, notifying patients of appointment details including time, date and directions to the clinic
• Collect initial demographic and clinical patient information and enter it into the medical record
• Ensure that quality patient care is delivered and the clinic is maintained in accordance with professional and regulatory standards
• Assist Supervisor/Manager in administrative duties or projects as assigned and in preparing and completing mandatory reporting

• Equivalent to high school diploma or GED and 1+ years of business experience
• Administrative/support experience with a heavy customer service component, preferably in a health care setting
• Computer literate with word processing and data entry skills; keyboarding 45-50 WPM
• Knowledge of Microsoft Office Suite, including Outlook, Word and Excel

• Bachelor’s Degree; considerable prior coursework or on-the-job training in medical insurance, coding, billing, coordinating medical benefits, auditing
• Experience in healthcare/medical clinic
• Proficiency in Epic EHR
• Medical Assistant experience

• Knowledge of office practices, technology applications and patient insurances
• Good interpersonal communication skills
• Ability to adhere to standard operating procedures and documented workflows
• Understanding of general medical office operations and patient flow issues
• Use of standard office equipment (telephones, copiers, scanners, facsimiles, multiline phone systems)
• Ability to read, analyze and interpret common insurance plans and financial information
• Ability to draw valid conclusions and apply sound judgment in decisions under pressure
• Ability to respond to common inquiries from customers
• Ability to apply basic mathematical concepts to practical situations
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Organized, detail-oriented and able to work in a fast-paced environment
• Ability to multi-task effectively without compromising quality
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain confidentiality with patient records
• Ability to develop and maintain collaborative and effective working relationships with management and all levels of staff
• Maintain an appropriate professional appearance and demeanor

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.