Community Liaison - Hospice Job Las Vegas area,Nevada USA,Healthcare

Description

The Community Liaison is responsible for planning and implementing a networking and marketing strategy for the community and professional referral sources to generate qualified referrals. The Community Liaison is also responsible for the accurate dissemination of information regarding the hospice benefit to the community, potential patients, and referral sources. This position is responsible for promoting a compassionate and credible image to the community for both themselves and Pro Care Hospice of Nevada.

Accountability

Reports to the Director of Marketing and Business Development

FLSA:
Exempt

Requirements

Essential Duties and Responsibilities

Fosters and maintains an effective working relationship between peers, professional staff, and other personnel within the community

Has a solid understanding of basic hospice regulations, levels of care and admission criteria

Remains up to date on both Federal and State regulations as they change and promptly educates referral sources to changes in the regulations when necessary

Uses the CRM software and community resources to research and identify referral sources, potential medical director relationships and missed marketing opportunities in the community

Has the ability to create new relationships by constantly seeking out new referral relationships and opportunities in the communities served

Maintains an accurate book of business within the company CRM database including updates on daily, weekly, and monthly visits as well as ensuring accurate referral source information within the database

Ensures that all marketing materials are current and up to date with Pro Care policy and current regulations-notifies management if any marketing material is out-of-date or incorrect

Plans for and achieves monthly goals for referral contacts and admissions

Is proactive, organized, timely and appropriately persistent in pursuing leads and follow-up

Gathers data on patient referrals to assist with the admission process when requested

Demonstrates ability to problem-solve and make decisions by assessing situations and considering alternatives, seeking guidance and direction as necessary, utilizing proper chain of command

Demonstrates effective time management skills by coordinating activities to achieve maximum productivity and efficiency, willingness to adjust or revise work schedules as requested

Stays current with all mandatory agency and regulatory requirements

Ability to make “cold calls” by telephone and in person

Completes assigned projects within specified time frames

Has excellent listening skills and ability to understand and empathize with patients, their families, and the professional referral community

Due to the autonomous nature of the position, this individual must be self-motivated with the understanding that they are required to work a minimum 40-hour work week

Works with the Admissions Coordinator to ensure that patient admissions are completed in a timely and accurate manner. (This could include attending the admission, obtaining consents, obtaining attending physician certification of terminal illness and other admission duties to be assigned, when necessary)

Coordinates effective community education programs to increase community awareness on the hospice benefit and to help generate qualified referrals

Directs or assists with the coordination of community awareness events including health fairs, health care mixers and Pro Care sponsored community events

Maintains a positive attitude, energy, enthusiasm, initiative, fortitude, perseverance and follow-through with leads and referral sources within the community and always projects a positive, compassionate image as a representative of Pro Care Hospice of Nevada

Project a professional, credible, compassionate image by maintaining above the line standards by only representing the positives of Pro Care Hospice of Nevada and never indulging in or focusing on negative banter about other agencies, their employees or referral sources, even when it might be true

Other duties as assigned

Additional Functions

Adheres to patient rights, abuse reporting and confidentiality policies

Attends scheduled staff meetings and or in-service training

Adheres to the departmental dress code requirements related to personal grooming and attire

Participates in Performance Improvement activities as requested

Demonstrates reliability by making every attempt to report to work on time, providing proper notification for absence or tardiness and follows policies related to time off requests

Assumes responsibility for on-going personal development and continuing education

In the case that a company credit card is issued, this position is required to maintain accurate spending logs, tracking receipts and reasons for purchases. (Expenses must be entered in the system as required by accounting)

Ability to work within specified marketing budget, seeking approval for any requests to go over allotted budget amount

Able to manages confidential information

Assumes…


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