Medical Office Scheduler - Town Center

Overview

At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for over 50 years. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes.

Motivated, caring professionals are encouraged to join us.

Career Opportunity: Comprehensive Cancer Centers of Nevada is seeking a full-time, on-site Medical Office Scheduler (Float) in the Las Vegas area. In this position, you will work in a fast-paced, high-volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful healthcare organization.

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets patients and visitors to the clinic in a prompt, courteous, and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete before the examination.
• Collects proofs for completeness, and scans/files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipts.
• Answers phone calls promptly and courteously; screens and responds to routine questions via phone, electronic communications, or face-to-face contact; routes to appropriate personnel or takes thorough messages.
• Pages clinic personnel as appropriate and communicates messages accurately and timely according to procedures.
• Records patient cancellations and missed appointments; reschedules and notifies appropriate staff; makes notes in the patient chart.
• Schedules outside consults/procedures ordered by a physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and office supplies required for daily activities.
• Adheres to confidentiality, state and federal laws, HIPAA guidelines, and patient records regulations.
• Schedules all CT (CAT) scans and PET scans, once approved by insurance.
• Maintains the chart message and items in the queue.
• Scans and copies updated insurance cards.
• Other duties as requested.
• May type memos and forms.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent.
• At least eighteen (18) months of front office medical receptionist experience with insurance forms and scheduling software.
• Knowledge of this practice’s personnel, daily routines, and scheduling is a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel).
• Must complete required e-learning courses within 90 days of occupying the position.
• Demonstrates adaptability to day-to-day work challenges and shifting priorities; demonstrates flexibility.
• Shows work commitment by maintaining high standards of performance and efficiency.
• Commits to quality by delivering quality products and services.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is required to be present at the site during regularly scheduled business hours and to sit or stand and talk or hear.

Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.