Lead Massage & Wellness Provider

POSITION OVERVIEW

The Lead Massage & Wellness Provider position is to provide that first line of communication between spa leadership and wellness providers. This position will assist with any questions, comments, and/or concerns from the wellness team. This position will be responsible for the training program and inventory control/ordering, all while working in the treatment room, providing luxurious treatments, and delivering a unique experience to each guest.

The following and other duties may be assigned as necessary:

• In addition to the responsibilities of the Massage & Wellness provider, the Lead Massage & Wellness provider will also be responsible for training on the protocols of each treatment
• Assist management with inventory control and ordering professional products
• Work with leadership on Member development through coaching and standard operation policies
• Aid with spa leadership on new wellness trends regarding treatments, products, protocols, and modalities
• Be the first line of communication with all Wellness Providers and move to spa leadership as needed
• Provide accurate, appropriate, and immediate responses to all guest requests;
  Follow up to ensure guest satisfaction
• Ensure all areas of the spa are kept clean and well maintained
• Must lead by example by demonstrating exceptional guest service and Member interactions along with following all Company and department policies and procedures
• Attend and participate in support training and staff meetings
• Ensure all Fontainebleau core values, property, department standards are implemented and applied
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High School diploma or equivalent required
• Requires minimum of three (3) years of experience as a massage therapist
• Must possess a current Nevada Massage Therapist License
• Experience in high-volume luxury spa or resort preferred
• Must be proficient in Microsoft applications (Excel, Word, PowerPoint, and Outlook)
• Polished appearance and demeanor
• Excellent guest and Member skills
• Effective time management skills and ability to multi-task in a fast-paced environment
• Extraordinary attention to detail, while working under tight deadlines
• Ability to resolve problems to the satisfaction of both the guest and the company
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

This position does not have any supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to apply commonsense…