Patient Coordinator

About the Role:

The Patient Coordinator plays a vital role in ensuring a seamless and positive experience for patients from their initial contact through the completion of their care. Our ideal candidates for this position will have exceptional dental hygiene, organizational, and leadership skills. As a Patient Coordinator, you will take personal responsibility for ensuring the quality of work that is given to our patients.

You will have the opportunity to build and maintain client relationships and help us ensure that every patient gets high-quality care.

• High school diploma or equivalent required, associate degree or higher preferred.
• Previous experience in a dentistry or patient-facing role.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.

• Experience working in a medical office or clinical setting.
• Knowledge of medical terminology and insurance verification processes.
• Familiarity with HIPAA regulations and patient confidentiality standards.
• Customer service training or certification.
• Bilingual abilities, particularly in Spanish, to better serve diverse patient populations.

• Check in patients and update information as needed
• Perform opening and closing procedures for the practice, including turning on systems, checking voicemail and returning calls, reviewing schedules, and completing prep work for the following day
• Coordinate registration and account activation for new patients, including completion of the New Patient Relationship form for all patients
• Follow up on patient recall report, including sending postcards and making phone calls regarding appointments; completed appointment reminder calls

The Patient Coordinator utilizes strong communication skills daily to interact effectively with patients, understand dentistry front desk operations, and reviewing insurance coverage. Organizational skills are essential for managing appointment schedules, patient records, and administrative tasks efficiently, preventing delays and errors. Proficiency with EHR systems and office software enables the coordinator to maintain accurate data and streamline workflows. Problem-solving skills are applied when addressing patient concerns, insurance issues, or scheduling conflicts, ensuring smooth operations.