Vice President Consumer Lending

Vice President Consumer Lending
Full Time (Onsite)
Monday - Friday, Saturdays as needed

Headquarters
630 Trade Center Drive
Las Vegas, NV 89119

The Primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions – For Life," by providing outstanding service to both members and internal members. Develop a highly effective team of employees to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members.

A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

• To deliver service in alignment with our Service Commitments
  • I will earn respect and build trust by acting with integrity in every situation.
  • I will understand my role in supporting the team to achieve our purpose.
  • I will focus on people over products and build lasting relationships.
  • I will take ownership and accept responsibility.
  • I will treat my coworkers with the same high standards as I treat my member.
  • I will continuously look for ways to improve myself, my credit union, and my community.
  • I will accept there is no "they". We are one working toward the same mission.
  • I will commit to the core values
• Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees' performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others;
  Inspires and motivates others to perform well. Effectively influences actions and opinions of others.
• Meet with each employee monthly to review previous month's performance, set goals for upcoming month's performance and develop plans to improve employee's performance.
• Ensure that the department meets sales and service goals as established by the Credit Union.
• Demonstrate enthusiastic support of corporate mission, core values and long-term objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
• Train and supervise branch staff. Assign, direct, coordinate and review work performed by staff.
• Maintains a highly motivated, well-trained staff maintaining effective employee relations.

The VP Consumer Lending manages the department staff in making credit decisions on new loan requests; in adherence to credit union's loan policies, operating guidelines and procedures; ensuring timely disclosure, decisioning, processing, and funding of consumer loans. This position is also responsible for ensuring the most efficient use of workflows and technology to reduce operational costs and to ensure strict compliance with state and federal consumer regulations.

This position manages the largest portfolio of the organization and requires oversight of performance and produces recommendations for pricing and changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages consumer lending programs and portfolio, including the direct and indirect vehicle (CUDL) and personal loan programs, Home Improvement loans, including the development and implementation of objectives, policies and practices. Assists in implementing new products and services.
• Responsible for the card services department which includes both debit and credit cards and all the processes associated with the cards
• Makes recommendations regarding enhancements to existing programs, or the development of new programs to maximize loan yields while maintaining the stability of a strong and secure portfolio.
• Ensures a harmonious relationship exists within and between the department lending staff and the credit union's front-line sales staff, other departments within the credit union, and with approved credit union service providers.
• Ensures that the department operations staff is trained, tracked and is working at all times with a sense of…