Collections Supervisor

Position Title: Collections Supervisor

The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards.

• Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely
• Proactively identify and be able to explain exceptions in collections
• Handle escalated customer issues professionally and in accordance with company policy
• Ensure accurate documentation of collection efforts in the system
• Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval
• Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues.
• Identify gaps in processes and implement improvements to enhance efficiency and collections success
• Supervise, mentor, and provide regular performance feedback for the team of collections specialists
• Monitor workload and adjust assignments to ensure timely follow-up
• Monitor team performance using KPIs and prepare regular reporting for management
• Prepare journal entries
• Assist with quarterly and year-end audits
• Assist with Ad Hoc projects as requested

• Document and follow relevant internal controls over financial reporting.
• Direct other departments to document and adhere to relevant internal controls over financial reporting for their respective functions as it relates to billing.

• Associate or Bachelors degree in Business, Finance, or related field (preferred).
• 35 years of collections experience, with at least 12 years in a supervisory or lead role.
• Strong knowledge of credit, collections processes, and applicable regulations
• Excellent communication and conflict-resolution skills.
• Strong leadership and team-development abilities.
• High attention to detail and ability to manage multiple priorities.
• Analytical mindset with strong reporting and KPI-tracking skills.
• Fast-paced, deadline-driven office environment.
• May require occasional extended hours to meet month-end or quarter-end targets.
• Dynamics Business Central experience a plus
• Skilled in Microsoft Office products
• High level of interpersonal skills with demonstrated poise, tact, and diplomacy.
• The ability to work interactively across functional groups.
• Willingness and ability to be flexible to learn new ways or assist other areas.

Note:

All offers are contingent upon successful completion of a background check and drug screen.

* Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Equal Opportunity Employer, including disability/protected veterans

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