Collections Supervisor

The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards.

Responsibilities

• Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely
• Proactively identify and be able to explain exceptions in collections
• Handle escalated customer issues professionally and in accordance with company policy
• Ensure accurate documentation of collection efforts in the system
• Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval
• Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues.
• Identify gaps in processes and implement improvements to enhance efficiency and collections success
• Supervise, mentor, and provide regular performance feedback for the team of collections specialists
• Monitor workload and adjust assignments to ensure timely follow-up
• Monitor team performance using KPIs and prepare regular reporting for management
• Prepare journal entries
• Assist with quarterly and year-end audits
• Assist with Ad Hoc projects as requested

• Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely
• Proactively identify and be able to explain exceptions in collections
• Handle escalated customer issues professionally and in accordance with company policy
• Ensure accurate documentation of collection efforts in the system
• Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval
• Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues.
• Identify gaps in processes and implement improvements to enhance efficiency and collections success
• Supervise, mentor, and provide regular performance feedback for the team of collections specialists
• Monitor workload and adjust assignments to ensure timely follow-up
• Monitor team performance using KPIs and prepare regular reporting for management
• Prepare journal entries
• Assist with quarterly and year-end audits
• Assist with Ad Hoc projects as requested

• Document and follow relevant internal controls over financial reporting.
• Direct other departments to document and adhere to relevant internal controls over financial reporting for their respective functions as it relates to billing.

• Associate or Bachelor’s degree in Business, Finance, or related field (preferred).
• 3–5 years of collections experience, with at least 1–2 years in a supervisory or lead role.
• Strong knowledge of credit, collections processes, and applicable regulations
• Excellent communication and conflict-resolution skills.
• Strong leadership and team-development abilities.
• High attention to detail and ability to manage multiple priorities.
• Analytical mindset with strong reporting and KPI-tracking skills.
• Fast-paced, deadline-driven office environment.
• May require occasional extended hours to meet month-end or quarter-end targets.
• Dynamics Business Central experience a plus
• Skilled in Microsoft Office products
• High level of interpersonal skills with demonstrated poise, tact, and diplomacy.
• The ability to work interactively across functional groups.
• Willingness and ability to be flexible to learn new ways or assist other areas.

Location:

Job Type:

Finance/Accounting

Date Posted:

01/09/2026

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.

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