Member Service Representative North Decatur

Member Service Representative (Full-Time) - North Decatur

Location: 6311 North Decatur Blvd Ste 110, Las Vegas, Nevada 89130
Hours: Monday - Saturday, hours based on business needs.

Pay Range: $22.00/hr - $25.00/hr (Based on skills and experience).

Provide members and prospective members the full range of products and services offered by Navy Federal Credit Union, including deposit accounts (checking, savings, certificates, IRA, revocable trust and estate accounts), lending products, and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and independence in the role.

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross‑sell products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem‑solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high‑production and changing environment.
• Experience navigating multiple systems efficiently and adapting to evolving technologies.
• Sound judgment and the ability to make informed decisions.
• Ability to embrace and support change initiatives in a dynamic environment.
• Effective verbal and written communication skills to engage with members and colleagues.

• Working knowledge of deposit and loan products, services, and operational procedures.
• Experience in customer service, preferably in banking or a financial institution.

Candidates who complete an application for this position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered. For assistance with technical issues, contact our assessment support team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navy federal.org, and reputable job boards (e.g., Linked In, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Navy Federal remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.