Senior Collector

Welcome to UNIFY Financial Credit Union’s Career Portal

UNIFY offers a wide selection of financial products and services to assist in making the important financial decisions our members face throughout life’s many different stages. UNIFY also provides a better banking experience with robust online banking tools. Accessibility and member satisfaction are our focus via our 24/7 U.S.

-based Contact Center or one of our nationwide branches.

UNIFY doesn’t stop at great member service and financial products, we are also a GREAT company to work for! We have opportunities nationwide offering competitive salaries. We believe our team members are our best asset, so we take care of our team with a generous benefits package including: education reimbursement, 401k plan with an employer match, medical, dental and vision insurance.

At UNIFY, you will advance your career with one of the nation’s largest 100 credit unions, with a reputation for being financially sound and growth-oriented. Apply today!

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UNIFY Financial Credit Union is one of the nation’s largest 100 credit unions with a reputation for being financially sound and growth-oriented. We’re expanding rapidly to meet the needs of a growing member base. At UNIFY, our team members work together to strive toward a common goal, “providing superior service to our members.” In doing so, we promote a culture where your ideas matter, your growth matters, and you matter.

We encourage all team members to challenge and encourage themselves and their teammates to work smarter and to be more successful

The Senior Collector collects on delinquent consumer loans to minimize losses to the Credit Union, while maintaining the Credit Union/Member relationship. This position also assists management in overseeing other team member collection activities to maintain acceptable delinquency and charge‑off percentages, while remaining in compliance with applicable laws, regulations, policies, and procedures. The role will also be responsible for performing administrative collection functions as the department workload dictates.

Assists other team members with questions concerning processes and procedures. Responsible for preparing periodic reports on the team’s specific tasks/goals and performing collection functions as the department’s workload dictates. Responsible for managing a queue consisting of loans in various stages of delinquency. Maintains extensive knowledge of Credit Union products, services, policies, procedures, and collections systems, as well as state and federal laws;

and applies this knowledge when communicating with members and vendors.

• Collects on delinquent loans, including charge‑off loans. Accurately gathers facts, and notates all collection and communication efforts.
• Performs all activities related to collecting amounts due on delinquent loans, in compliance with department work standards, policies, procedures, and federal and state laws.
• Educates members on all options available, by offering suggestions on how to meet financial obligations, and working with member to develop a plan of resolution for full cure.
• Resolves delinquent loan status by performing standard due‑diligence practices, analyzing member’s situation, and negotiating and securing acceptable repayment arrangements.
• Follows up and monitors delinquent loans to ensure that promised arrangements are met.
• Assists team supervisors and management with daily processes and procedures when required/requested. Provides support for team supervisors and management when they are out of the office.
• Assists with the handling of member requests and complaints.
• Assists in special projects as requested by management.
• Serves as liaison between team members and auditors on complex issues or dispute resolution.
• Utilizes all skip‑tracing tools and resources available to pursue every possible lead in an effort to locate, verify, and obtain delinquent member contact/demographic information, and collateral location information.
• Utilizes internal work standards, policy and guidelines to prepare for, as well…