Senior Banking Operations Manager; Receivables

Senior Banking Operations Manager (Receivables)

Join to apply for the Senior Banking Operations Manager (Receivables) role at Western Alliance Bank

Ops Center

The Senior Manager, Banking Operations provides leadership and oversight for Receivables Operations—including Lockbox, Remote Deposit Capture (RDC), Items Processing, and Cash/Vault. The role partners closely with the Director to execute strategy, deliver transformation initiatives, and ensure operational excellence, risk control, and compliance. The Senior Manager serves as an escalation point for complex issues, drives data‑informed decisions through reporting, and fosters a culture of accountability, inclusion, and continuous improvement.

• Manage components of Receivables operations to ensure SLAs, accuracy, and efficiency.
• Maintain strong First Line of Defense controls including internal procedure adherence, documentation, and recordkeeping.
• Coordinate internal / external for audit and compliance engagements.
• Develop and maintain dashboards; analyze trends and implement data‑driven improvements to quality, speed, accuracy, and cost.
• Drive modernization and automation initiatives; define requirements, execute change management, and deliver measurable outcomes.
• Hire, coach, and develop team members; conduct performance management and succession planning; foster collaboration and inclusion.
• Collaborate with Product, Project, IT, Risk, Treasury, and Servicing partners; communicate status, impacts, and decisions to senior leadership.

• 7+ years in Banking Operations
• Bachelor’s degree or equivalent experience required
• Strong knowledge of regulatory requirements and industry standards
• Project Management Experience preferred
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience of Regulatory requirements.
• Advanced knowledge and experience of core banking products.
• Advanced speaking and writing communication skills.
• Hands‑on familiarity with core banking systems and payment platforms; strong data/reporting and MS Office skills.
• Demonstrated success in process improvement, automation, and project delivery; ability to lead cross‑functional teams and vendors.
• Exceptional communication, executive presence, and negotiation skills.
• Certifications such as AAP, PMP, Six Sigma, or similar are a plus.

Salary range for new hires is generally $132,710 – $163,933 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.

We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC. Ameri Home Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email  or call .

When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.