Representative - Slots Guest Services

Representative - Slots Guest Services

Join to apply for the REPRESENTATIVE - SLOTS GUEST SERVICES role at Venetian Meetings
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To accurately and efficiently correct minor machine malfunctions, process fills and jackpots, monitor slot players and slot games in your assigned area. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

• Pays jackpots as required and ensures that the procedures include the jackpot celebration tasks.
• Accepts responsibility for an imprest bank or pouch to dispense funds for jackpots.
• Accepts responsibility for a zone or section on the casino floor and monitors slot players and slot games in that area.
• Maintains complete knowledge of and complies with all departmental policies and procedures.
• Replenishes bank to assigned impressed level as required.
• Redeems TiTo tickets and plays the Guest the appropriate amount.

• Evaluates operating procedures, recommends changes and implements approved changes.
• Responds to and opens tilted slot machines to determine if maintenance is required, completes minor maintenance on slot machines or writes up for slot machines that require a slot technician.
• Completes all paperwork in accordance with Nevada Gaming Regulations and approved Venetian Resort Hotel Casino standards.
• Identifies Guests playing slot machines without VPC cards and informs them of the benefits of becoming a club member.
• Promotes current and future promotions to each Guest.
• Provides service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Complies with policies and procedures of the department or section in order to complete service satisfactorily.
• Physical and mental dexterity required to accomplish tasks associated with the completion of the service.
• Possesses skills to expedite clerical processing, evaluate information, and take action based upon information to complete a task or assignment.
• Utilizes equipment, tools or systems related to the proper performance of the service.
• Provides expertise based on information keyed, gathered, studied, processed or reviewed.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21+ years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well‑groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays.
• Must have a minimum of 6 months experience as a cashier or in slot operations.
• Must possess excellent cash handling skills and strong basic math.
• Ability to perform job functions with attention to detail, speed and accuracy; prioritize and organize; follow directions and procedures thoroughly; work cohesively with co‑workers and subordinates as part of a team; work independently.
• Ability to handle a significant number of Guests with outstanding Guest service skills.
• Ability to handle a substantial imprest bank with excellent cash handling skills.
• Adhere to Regulation 6A/Title 31 requirements and successfully pass testing.
• Physical ability to access all areas of the property.

• Must be able to lift and carry a minimum of 20 pounds.
• Physical ability to access all areas of the property.
• Must be able to withstand prolonged standing, stretching, bending and…