Representative, Players Club

Representative, Players Club

Resorts World Las Vegas

The Player’s Club Representative serves as the frontline ambassador of the casino’s loyalty program, providing exceptional guest service while promoting membership benefits, rewards, and promotions. This role is responsible for enrolling new members, assisting with account inquiries, and ensuring a personalized experience for both new and returning guests. The ideal candidate thrives in a fast-paced, guest-focused environment and understands the importance of building lasting relationships with casino patrons.

• Greet guests warmly and provide detailed information about the casino’s loyalty program, benefits, and promotions.
• Enroll new members into the Player’s Club program and assist with account setup and verification.
• Update and maintain accurate member information in casino management systems.
• Respond to guest inquiries regarding point balances, tier status, offers, and redemption procedures.
• Review customer’s account gaming activity and process rewards and comps per casino guidelines.
• Promote current and upcoming promotions, events, and special offers to drive engagement and participation.
• Resolve guest issues and concerns with professionalism and urgency, escalating when necessary.
• Maintain accurate records and ensure data integrity when processing member transactions.
• Collaborate with marketing, hotel, and gaming departments to support cross-functional initiatives and guest service excellence.
• Uphold confidentiality and compliance with all gaming regulations and company policies.
• Use personal device/cellular phone for job‑related operational tasks, job duties, review of company documents, etc.
• Perform other job‑related duties as requested.

• Strong interpersonal and communication skills with a passion for guest service.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working in a fast‑paced, high‑volume environment.
• Basic understanding of casino loyalty programs and promotional strategies.
• Proficiency in POS systems, CRM platforms, and Microsoft Office Suite.
• Ability to work varied shifts, including nights, weekends, and holidays.

• Previous experience in a casino, hospitality, or customer service role.
• Familiarity with gaming regulations and loyalty program operations.

• High school diploma or equivalent required.
• Minimum 2 years of customer service experience in a guest‑facing role.
• At least 21 years old.

• Experience working in a luxury resort or casino environment.

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
  • Nevada Gaming Registration

• Must be tolerant of varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.