Citywide Caesars Rewards Representative Planet Hollywood LV

Job Summary

This role delivers fast, friendly, and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests, contributing to a positive and engaging customer experience.

• Travel required to Caesars Palace, Paris, Horseshoe, Cromwell, LINQ, Planet Hollywood, Harrah's, and Flamingo.
• Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issue point vouchers and complimentary items as designated by customer account information.
• Acknowledge, greet, and converse with customers on the casino floor, create and issue Total Rewards cards, and promote the program and related promotions.
• Maintain database integrity by following high standards of data entry.
• Ensure protection of customer rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful, and friendly manner.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.

• Must be at least 21 years of age and able to obtain a Gaming Sheriff’s card.
• High school diploma or GED required.
• Previous experience in commission-based sales, telemarketing, retail, or customer service preferred.
• Proven ability to deliver courteous, friendly, and efficient service.
• Excellent interpersonal and communication skills.
• Outgoing and upbeat with a consistently positive attitude.
• Must be able to generate business by engaging and signing up qualified players.
• Basic computer skills required; ability to type at least 30 WPM and 10-key experience preferred.
• Must be able to read, write, speak, and understand English.
• Must be able to work any day of the week or any shift.
• Ability to work well with co‑workers and contribute to a team environment.
• Must present a well‑groomed, professional appearance.

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the entire shift.
• Must be able to stand and walk for long periods.
• Must be aware of constant changes and enhancements to the Caesars Rewards program and its benefits.
• Must respond calmly and handle many customers’ demands in a fast‑paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must have manual dexterity to operate computer, telephone, photocopier, fax machine, 10‑key, embosser, printer, and bar encoder.
• Comfortable working in areas with secondhand smoke.
• Position may require travel between any of the eight properties to support shift coverage as needed.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square‑feet of gaming, several lounges, and various restaurants including Gordon Ramsay BurGR.

Entry level

Full‑time

Other

Hospitality