Citywide Caesars Rewards Representative Horseshoe LV

Join to apply for the Citywide Caesars Rewards Representative - Full Time (Horseshoe LV) role at Caesars Entertainment

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

This role requires delivering fast, friendly, and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests, contributing to a positive and engaging customer experience.

• Travel required across Caesars Palace, Paris, Horseshoe, Cromwell, LINQ, Planet Hollywood, Harrah's, and Flamingo.
• Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issue point vouchers and complementary items as designated by customer account information.
• Acknowledge, greet, and converse with customers on the casino floor. Create and issue Total Rewards cards and promote the program and related promotions.
• Maintain integrity of database by following high standards of data entry.
• Ensure the protection of customer rewards and credit lines.
• Promote Caesars Palace by interacting with customers in an enthusiastic, helpful, and friendly manner.
• Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies.

• Must be at least 21 years of age and able to obtain a Gaming Sheriff’s card.
• High school diploma or GED required.
• Previous experience in commission-based sales, telemarketing, retail, or customer service preferred.
• Proven ability to deliver courteous, friendly, and efficient service.
• Excellent interpersonal and communication skills.
• Outgoing and upbeat with a consistently positive attitude.
• Must be able to generate business by engaging and signing up qualified players.
• Basic computer skills required; ability to type at least 30 WPM and 10-key experience preferred.
• Must be able to read, write, speak, and understand English.
• Must be able to work any day of the week or any shift.
• Ability to work well with co-workers and contribute to a team environment.
• Must present a well-groomed, professional appearance.

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers throughout the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customers' demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopier, fax machine, ten key, embosser, printer and bar encoder.
• Comfortable working in areas with secondhand smoke.
• Position may require travel between any of the eight properties to support shift coverage as needed.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an…