Cashier, Cage & Player Services

Overview

Cashier, Cage & Player Services – Resorts World Las Vegas

The Cashier, Cage and Player Services is responsible for accurately and securely handling a wide range of financial transactions, including cash exchanges, chip redemptions, credit services, and cashless wagering, while ensuring full compliance with Title 31, AML regulations, and internal policies. This role requires safeguarding company assets and maintaining strict confidentiality with sensitive financial and personal information. The cashier also supports guest services by enrolling players in rewards programs, assisting with mobile app navigation, and promoting casino events.

Exceptional customer service, attention to detail, and adherence to gaming regulations are essential, along with the ability to thrive in a fast-paced, luxury resort environment. All responsibilities must be carried out in accordance with Resorts World Las Vegas policies and applicable gaming laws and regulations.

• Conduct all cage transactions including cash exchanges, chip redemptions, check cashing, credit card cash advances, purchase ticket issuance, and TITO (Ticket-In Ticket-Out) ticket processing.
• Issue and redeem markers in compliance with approved credit procedures; manage front money transactions including deposits, withdrawals, redemptions, and safekeeping.
• Perform cashless wagering transactions such as account funding, withdrawals, and balance inquiries using approved systems.
• Cash personal checks and process cash advances by vendor instructions and company guidelines.
• Verify and redeem acceptable foreign currencies.
• Balance assigned cash drawer and bank at the beginning and end of each shift; resolve discrepancies and reconcile daily reports and paperwork.
• Prepare and document all recordable transactions in accordance with company standards, Title 31, AML, and all applicable gaming regulations.
• Safeguard company assets including cash, chips, TITO tickets, cashless instruments, and other negotiable items.
• Enroll guests in the Genting Rewards program, issue player cards, and ensure accurate data entry and account updates.
• Provide information on promotions, reward points, tier benefits, and casino events.
• Support marketing and promotional events by processing entries, redemptions, and rewards.
• Assist guests with the Resorts World Las Vegas mobile app, including registration, login support, account linking, and navigation of features such as rewards and cashless wagering.
• Resolve member issues within authorized limits while maintaining brand standards and delivering courteous, professional service.
• Maintain a clean, safe, and organized work environment.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other duties as requested.

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Excellent customer service skills with a polished appearance and professional demeanor.
• Ability to handle large cash volumes and high-value transactions with accuracy.
• Ability to maintain confidentiality and discretion with sensitive financial and personal information.
• Working knowledge of Title 31, AML compliance, cashless wagering systems, and casino cash-handling procedures preferred.
• Proficient in all cage-related platforms.
• Must qualify for and maintain a valid gaming license.
• Ability to obtain and maintain full knowledge of company and departmental policies, procedures, and regulations.

• Previous experience working in a large, luxury resort setting.
• At least six months as a Casino Cage Cashier.
• Working knowledge of gaming regulations.
• Strong understanding of fraud prevention and credit scams.

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum one (1) to three (3) years cashier experience.

• Proof of eligibility to work in the United States
• Ability to obtain the following:
  Nevada Gaming License

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations…