Surveillance Specialist

Company Description

Westgate Las Vegas Resort & Casino is a premier destination offering luxury accommodations, award-winning dining, and thrilling casino action just one block from the famous Las Vegas Strip. As part of Westgate Resorts
, we provide unforgettable vacation experiences across the country, from the sandy beaches of Florida to the snow-capped mountains of Utah. A leader in the timeshare and hospitality industry, Westgate offers affordable and diverse getaway options for every family and every budget. Whether guests seek high-energy entertainment in Las Vegas or a relaxing retreat at one of our other premier destinations, we deliver exceptional service and lasting memories.

General Summary Of Duties:

• Always monitors all areas of the property, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution
• Ensure quality observations and investigations in the Surveillance Department on assigned shift
• Maintains a working knowledge of rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
• Protects casino assets and gaming integrity through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor
• Assists with directing the flow of Surveillance Reports to the proper individuals per Surveillance Management, always maintaining the highest level of confidentiality
• Ability to work as a team.
• Maintains world class service levels in the Surveillance Department.
• Create daily activity reports and prepares necessary reports for management.
• Coordinates, with the Surveillance Management, when Surveillance discovers a matter which needs further investigation or attention as appropriate.
• Observes, documents, video coverage and reports any unusual or suspicious activities on property.
• Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to Surveillance Management, for proper resolution.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Conduct daily player evaluations and rating audits
• Identify, document, and find solutions for operational improvement opportunities
• Monitors and analyzes daily gaming activity
• Has experience with operational case studies
• Has knowledge of house advantage as it pertains to player reinvestment.

Performance Requirements: (Knowledge, skills and abilities)

• Ability to read and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to analyze gaming statistics and investigate discrepancies thoroughly.
• Ability to write effective reports.
• Ability to view surveillance footage and find conclusive supporting video facts.
• Ability to respond to inquiries from Team Members or guests.
• Ability to communicate effectively in one-on-one, small group, and large group situations.
• Ability to read, write and communicate verbally in English.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to interpret data from graphs.
• Ability to apply common sense reasoning to a variety of situations.
• Full Knowledge and understanding of company and department rules, policies, and procedures.
• Ability to watch and protect Craps, Blackjack, Roulette, Baccarat, and Specialty Games.
• Ability to complete thorough Player Evaluations on Craps, Baccarat, Roulette, and Blackjack.
• Knowledge of Slot Advantage Play
• Experience working with BJ Survey and eConnect
• Works well in a team atmosphere.
• Must be able to effectively make decisions in the room
• Must be able to conduct larger scale gaming investigations
• Must be able to detect schemes, cheating activity, and advantage.