Casino Host Services Specialist- Cosmopolitan

Position: Casino Host Services Specialist- The Cosmopolitan
Casino Host Services Specialist
- The Cosmopolitan page is loaded## Casino Host Services Specialist
- The Cosmopolitan locations:
Property - The Cosmopolitan time type:
Full time posted on:
Posted Yesterday job requisition :
271282

Las Vegas, Nevada
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** As a Casino Host Services Specialist, you’ll play a key role in supporting our Casino Marketing team by promptly fulfilling requests from Casino Marketing Executives and helping deliver exceptional service.
** THE STARTING RATE:** $21.50    
** THE DAY-TO-DAY:
*** Provide support for Casino Marketing Operations and for Executives, assisting with reservation bookings and inquiries, and coordinating reservations for casino rooms, dining, golf, transportation, cabanas, amenities, spas, and nightclubs as needed
* Answer ACD (automatic call distribution) lines, while maintaining awareness of hotel services, local attractions, and activities to provide accurate information and support departments such as Casino Hosts, VIP Lounge, and Special Events in delivering exceptional guest relations
* Demonstrate the ability to multitask effectively, exercise sound judgment, and deliver exceptional guest service in a fast-paced environment
* Evaluate casino play to issue complimentary amenities and settle customer accounts accurately in accordance with comp criteria and Casino Host direction, while ensuring guest profiles are complete and up to date with accurate contact information, preferences, and personalized details to enhance the overall guest experience
* Build and maintain ticket blocks in resort system for resident shows
* Comply with all legal requirements, including Title 31, attend mandatory compliance and training sessions, and stay informed of departmental policies, standards, procedures, and informational updates
** THE IDEAL CANDIDATE:
*** Must be a minimum of 21 years of age
* High School Diploma, or GED
* 6+ months of prior relevant experience in Front Desk, VIP Services, Casino Marketing, or high-volume customer service experience required
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
* Free meals in our employee dining room
* Free parking on and off shift
* Health & Income Protection benefits (for eligible employees)
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and…