Director of Casino Operations

It is the responsibility of the Director of Casino Operations to oversee the day-to-day operations and manage all aspects of the casino floor and staff as it relates to Table Games and Slots. Additionally, to ensure the maintenance of an efficient and profitable operation through overall game performance, developing new strategies to enhance gaming opportunities, and evaluation/modification to floor layout.

• Direct daily operations and departmental performance consistent with the strategies and vision of the property.
• Monitor activity on all table games; ensure that game integrity is preserved.
• Ensure optimization of casino floor, asset performance, game placement and product mix.
• Maintain a thorough understanding of the rules and procedures for each game offered on the casino floor.
• Maintain a detailed knowledge of upcoming casino events.
• Oversee Player’s Club Operations.
• Monitor and continually train table games staff including managers, supervisors and dealers.
• Ensure casino personnel demonstrate guest service standards on a consistent basis, greeting and interacting with guests in a professional, welcoming and attentive manner.
• Maintain departmental compliance with Gaming Regulations, Minimum Internal Controls and Title 31 reporting, as well as IRS and other applicable regulatory bodies.
• Ensure all company and departmental policies as well as SOPs are followed by staff.
• Work professionally with other departments to efficiently and properly complete business objectives.
• Identify advantage play and cheating techniques in a timely fashion to preserve the integrity of games.
• Maintain a working knowledge of other departmental SOPs that are applicable to our business (i.e., SOPs for creating players cards or issuing marketing comps).
• Review player ratings completed by Casino Floor Supervisors for accuracy.
• Continually communicate pertinent gaming and employee information to executive leadership.
• Effective coaching and issuance of progressive discipline as appropriate.
• Work closely with other managers and executives to identify opportunities to increase revenues and operate more efficiently thereby increasing profitability.
• Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
• Responsible for the protection of all company assets and the confidentiality of sensitive files and documents.
• Administrative responsibilities include entering payroll information, attendance and disciplinary action tracking into applicable software and files, completion of performance evaluations, scheduling, and completion of daily shift reports.
• Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
• Perform other reasonable duties and responsibilities as requested.

• Minimum age requirement is 21.
• 5 years of Casino management experience, in a comparable role.
• Knowledge of procedures and regulations as they apply to the state and the gaming industry.
• Knowledge of general and administrative functions required.
• Intermediate working knowledge of Excel and Outlook
• Must be able to obtain a Nevada Gaming License.
• Must be able to obtain an Alcohol Awareness Card.
• Work varied shifts, including weekends and holidays.

• Ability to provide insightful recommendations that drive financial results.
• Ability to provide valuable input for dynamic decision-making.
• Collaborative team player with excellent communication and organizational skills.
• Must have a broad knowledge of casino rules, regulations, and procedures affecting the casino industry, with strong organizational, communication, and leadership skills.
• Strong analytical ability to measure consumer behavior and preference and use this information to make sound business decisions.
• Should be profit-oriented and concerned about strategic growth as well as short-term market share objectives.
• Performs regular assessments of the operation’s strategic market and industry position to ascertain long term viability, competitive strengths and weaknesses, and strategic/tactical…