Executive Casino Host Planet Hollywood LV

Executive Casino Host - Full Time (Planet Hollywood LV)

Las Vegas, NV, United States (On-site)

Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

• Establishes and maintains the good will of players, based on personal knowledge of the individual.
• Represents Harrah’s/Harveys at special events.
• Greets and hosts players.
• Assists in developing invitation lists for special events and in planning the events.
• Coordinates activities on a regular basis with other team members.
• Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.
• Develops incremental trips for players.
• Keeps informed of competitive promotional methods.
• Provides complimentary for players in accordance with guidelines.
• Conveys terms of programs and explains qualifications to prospective gaming customers.

• Minimum 2 year Associate’s college degree;
  Bachelor’s Degree or comparable experience preferred
• Minimum of 5 years in gaming, marketing or public relations
• Customer service and telemarketing experience required

• Literacy and fluency in English
• Enjoys being with people and has the ability to make each guest feel special
• Ability to be creative and innovative in guest satisfaction
• Ability to solve guests’ problems to their satisfaction while protecting Harrah’s interests
• Must possess strong relationship building skills and demonstrate the ability to influence at all levels
• Must be able to work flexible hours.
• Must be able to maintain composure and excellent guest relations under all circumstances.
• Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures

• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to move in and around on the casino floor quickly.
• Must be able to respond calmly and handle many customer demands in a fast paced environment.
• Visual and auditory range must include immediate environment.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Ability to grasp, finger dexterity, use repetitive hand motion
• Positions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

DISCLAIMER The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check.

In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against…