Slot Player Development Director

Position Overview

The Director of Player Development – Slots is a key role responsible for managing and implementing strategies to attract, engage, and retain high-value players. This position drives revenue growth by building strong relationships with players, providing exceptional guest service, and creating personalized experiences to enhance the overall gaming and entertainment experience. While primarily focused on slot marketing initiatives, the Director collaborates across marketing, hospitality, and entertainment departments to elevate the player journey.

• Execute player development strategies aligned with overall marketing and business objectives.
• Identify target market segments and implement customized programs to attract and retain high-value players.
• Utilize customer data, analytics, and industry trends to drive decision‑making and optimize player development initiatives.
• Build and maintain strong relationships with existing and potential high‑value players.
• Personally interact with players to understand their preferences, needs, and expectations.
• Foster long‑term loyalty by providing exceptional guest service and resolving player issues promptly.
• Leverage the VIP program to reward and recognize loyal players.
• Collaborate with hospitality, food & beverage, and entertainment departments to enhance the overall player experience.
• Participate in special events, tournaments, and entertainment experiences to attract and engage players.
• Collaborate with the marketing team to implement compelling promotions and campaigns targeting high‑value players.
• Monitor, analyze, and report on player development initiatives, including acquisition, retention, and revenue metrics.
• Utilize data and insights to identify areas for improvement and make data‑driven recommendations to optimize player development strategies.

• Bachelor’s degree in Marketing, Hospitality, Business Administration, or related field (or equivalent experience).
• At least 6 years of experience in player development, customer relationship management, or similar role within the casino or hospitality industry.
• In‑depth knowledge of casino marketing strategies and player segmentation.
• Strong understanding of player behavior and preferences.
• Excellent interpersonal and communication skills.
• Leadership experience with the ability to mentor and develop team members.
• Proficiency with CRM software and marketing analytics tools.
• Fluency in English; additional language skills are a plus.
• Ability to work evenings, weekends, and holidays as required.
• Must be at least 21 years old and adhere to Nevada Gaming Commission regulations.

None.

Fontainebleau Las Vegas is committed to creating an inclusive environment that reflects the diverse communities it serves. We embrace differences in identity, experience, and perspective, fostering a culture of equality, respect, and empowerment.

Salary range: $125,000 – $140,000 per year, commensurate with experience and market data.