Area Manager; Pit Manager - Casino

Join to apply for the AREA MANAGER (PIT MANAGER) - CASINO role at Venetian Meetings

The primary responsibility of the Area Manager – Casino is to ensure that all service and operational requirements are met within the casino pit area(s) assigned. The Area Manager must maintain unmatched service standards, ensure compliance with all gaming and company regulations and procedures, and manage game pace and business demand.

• Comply with and enforce The Venetian Resort’s policies, procedures, and gaming regulations.
• Observe games for irregularities or deviations from established procedures and concentrate on large play, ensuring game and equipment integrity.
• Report violations of regulatory requirements or any suspected irregularities immediately to the Casino Manager.
• Interact with the Surveillance Department, advising them immediately of any possible problem areas or irregularities and communicate to the Casino Manager.
• Observe rack counts in relation to large winners or losers.
• Promote and model unmatched guest service standards and ensure Supervisors and Dealers provide excellent guest service.
• Resolve guest challenges with tact and diplomacy, taking ownership of the issue and referring guests to the Casino Manager for higher authority decisions according to company policy.
• Work with Scheduling Operations to ensure that open games meet business demand, closing games and areas when business levels decline using the table games yield management system.
• Hire, coach and discipline Team Members in accordance with company policy.

• Evaluate dealers according to skill code guidelines and provide information to update their codes.
• Attend to Team Member complaints as they arise, resolving them according to company policy and constructively.
• Ensure high performance is recognized and address under performance according to company standards.
• Conduct shift briefings with Supervisors and communicate relevant information.
• Review player ratings based on time of play, average bet, amount of win/loss, amount of credit or cash buy‑in, walk amount and basic strategy.
• Ensure the integrity of table games drop boxes when not secured in the soft count room.
• Maintain control of cards, dice, and keys, ensuring they are accounted for at all times.
• Inform Supervisors, Dealers and other Team Members of changes in company policies and ensure compliance.
• Issue and approve comps to guests within company guidelines.
• Issue credit to guests using established limits.
• Facilitate implementation of new products and procedure changes.
• Be knowledgeable about and use the player tracking system.
• Be knowledgeable about all aspects of The Venetian Resort’s features, attractions, promotions and special events to respond accurately to guest inquiries.
• Recognize and respond to: minors in the casino, signs of problem gambling or alcohol intoxication, and transactions requiring review under Title 31.
• Be alert for guests and other Team Members who need assistance and offer help.
• Promote Venetian Rewards membership.
• Communicate all pertinent information to the relieving Area Manager.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent;
  Bachelor’s degree preferred.
• 5 years of casino operations supervisory and/or management experience within a four‑star, luxury, integrated resort.
• Must be able to obtain and maintain Nevada Gaming Registration, Alcohol Awareness (TAM) Card, and any other certification or license required by law or policy.
• Must have a good working knowledge of all table games, including methods of cheating, card‑counting techniques, and basic playing strategies.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

• Lift or carry 20 pounds unassisted in the performance of specific tasks assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Walk, stand, stretch, bend, and kneel for prolonged periods of time.
• Work in a fast‑paced and busy environment.
• Work indoors and be exposed to various environmental factors such as CRT, noise, dust, and cigarette smoke.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management
• Industries:
  Events Services