Fire Department Support Programmer

Link Technologies (), a Las Vegas-based IT consulting firm, is currently seeking a Fire Department Support Programmer to join our team.

QUALIFICATIONS

Minimum of five (5) years of EXPERT LEVEL experience in:

• CAD Administrator with knowledge of Central Square software.
• MS SQL Server (T-SQL / Stored Procedures).
• Power BI, Crystal Reports report writing.

Minimum of one (1) year of ADVANCE LEVEL of experience in:

• FireRMS support.
• ProQA support.
• Station Alerting support.

Minimum of one (1) year of experience in:

• Documentation of technical requirements in project tracking system.
• Building and executing test plans for software modifications.

DUTIES, SCOPE OF WORK, AND/OR MILESTONES
Supports all functions of the Computer Aided Dispatch (CAD) system. The current software used is provided by Central Square. Additional software used is provided by Priority Dispatch. There are several other interfaces that are fed data from the Central Square system. These include CAD2

CAD to the ambulance franchises, Deccan for analysis to fire chiefs, Station Alerting for Locution to the fire stations, FireRMS to report on fire loss, First Watch and PDC Fusion. This position will function as a Fire Department systems and processes support programmer responsible for day-to-day department’s operation support, applications enhancement; the design, testing, and implementation of a department’s reports writing needs.

Technologies include MS SQL Server, Power BI, Crystal Reports.

MILESTONE DELIVERABLES:

• Support Department’s Report writing needs (approximately until June 30th, 2026).
• Create and deliver appropriate technical documentation to project needs throughout development process.
• Contribute to the efficiency and effectiveness of the project by actively participating as a member of the team in daily, weekly, and monthly meetings.
• Communicate development roadblocks to development team within 24 hours of determination.
• Reporting requests include monthly CAD exports and Auto Aid reports as well as reporting to rural fire chiefs.
• Responsible for scheduling system upgrades with the vendors Central Square and Priority Dispatch

DAILY/WEEKLY EXPECTATIONS:

• Day-to-day department’s operational support dependent on project needs.
• Deliver weekly progress reports for development team code review.
• Analyze and correct technical issues as found, providing weekly bug status updates.
• Evaluate and recommend alternative application design solutions.
• Maintain and communicate status of work performed bi-weekly at minimum.
• Responsibilities include building units, stations, and response plans, modifying protocol, adding new users, monitoring system health and troubleshooting CAD issues and outages.
• Several ad hoc reports are requested by various personnel.

PREFERRED/SPECIAL SKILLS:

• Proficient command of written and spoken English. Should demonstrate fluency in both oral and writing communications.
• Demonstrates professional organization, documentation, communication, and interpersonal skills.
• Operating System Basics.
• Networking Fundamentals.

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.