Director of Learning and Development

Description

The Director of Learning and Development will enthusiastically facilitate all training programs, classes and initiatives to a large, diverse audience. These programs include, but are not limited to, new hire orientation, management development, customer service, on-the-job training, compliance, and various other courses. The Director of Learning and Development will use their skill set to encourage participation, promote employee growth and improve property performance through learning.

• Must show proven initiative, a positive attitude, be team-oriented and be highly enthusiastic.
• Facilitate all training courses and deliver all materials in an upbeat manner that is effective for an adult learning environment and has positive impact on the organization.
• Develop and write, and continuously update training materials, including course content, visual charts, graphics, etc.
• Enhance the overall onboarding experience for candidates by partnering with departments to develop department-specific training programs.
• Attend various department meetings to focus on customer service re-education.
• Be a liaison between corporate and property Human Resources on training initiatives like Title 31, harassment, interviewing skills, leadership training, and more.
• Communicates with department managers regarding training needs, availability, content, etc.
• Assists in the scheduling of training sessions, coordinating employee schedules and sending invitations and/or meeting notifications.
• Ensures rooms are booked for all training classes and assists in facility and audiovisual setup when needed. Coordinates any required catering with the F&B team, as needed.
• Maintains database of completed employee training and attendance, sending updates to departments as needed.
• Prepares sign-in sheets for all classes.
• Must have the ability to adjust training style to accommodate learning capabilities, energy level and participation level.
• Acts as point of contact for external training assistance, such as translation services, booking off-site conference rooms, etc.
• Must be able to effectively communicate with all levels of employees, as well as outside contacts. Must be extremely comfortable and effective when speaking in from of groups of all sizes.
• Provide impartial and constructive feedback to class participants.
• Prepare reports to track attendance, effectiveness and overall success of programs. Assist in setting benchmarks to rack and measure success.
• Assist with identification of training and development needs through job analysis, performance appraisal review and consultation with department managers and human resources.
• Work with marketing department to develop educational materials and program signage.
• Must be able to work a varied schedule as needed.
• Other duties as assigned.

• Must show proven initiative, a positive attitude, be team-oriented and be highly enthusiastic.
• Facilitate all training courses and deliver all materials in an upbeat manner that is effective for an adult learning environment and has positive impact on the organization.
• Develop and write, and continuously update training materials, including course content, visual charts, graphics, etc.
• Enhance the overall onboarding experience for candidates by partnering with departments to develop department-specific training programs.
• Attend various department meetings to focus on customer service re-education.
• Be a liaison between corporate and property Human Resources on training initiatives like Title 31, harassment, interviewing skills, leadership training, and more.
• Communicates with department managers regarding training needs, availability, content, etc.
• Assists in the scheduling of training sessions, coordinating employee schedules and sending invitations and/or meeting notifications.
• Ensures rooms are booked for all training classes and assists in facility and audiovisual setup when needed. Coordinates any required catering with the F&B team, as needed.
• Maintains database of completed employee training and attendance, sending updates to departments as needed.
• Prepares sign-in sheets for all classes.
• Must have the ability to adjust training style to accommodate learning capabilities, energy level and participation level.
• Acts as point of contact for external training assistance, such as translation services, booking off-site conference rooms, etc.
• Must be able to effectively communicate with all levels of employees, as well as outside contacts. Must be extremely comfortable and effective when speaking in from of groups of all sizes.
• Provide impartial and constructive feedback to class participants.
• Prepare reports to track attendance, effectiveness and overall success of programs. Assist in setting benchmarks to rack and measure success.
• Assist with identification of training and development needs through job analysis, performance appraisal review and consultation with department managers and human resources.
• Work with marketing department to…