Trainer - Call Center Las Vegas, NV

What you'll be doing

As the Trainer in the Client Service Center, you’ll have the opportunity to make a significant impact on the department's ability to meet performance standards and achieve goals. Every aspect of exceptional customer service stems from how well the training is developed, executed, and maintained. As the CSC Trainer, you will own the end-to-end training for new hires, cross training, refresher modules, and any other fund training that is delivered to CSRs and/or the CSC leadership.

• Develop and deliver successful training to new associates with diverse adult learning styles
• Assess trainee progress toward subject matter expertise
• Create and maintain department documents and training materials in One Note
• Generate management reports for each training project to assess effectiveness
• Develop cross training and refresher modules for staff and leadership
• Travel to remote company sites for training sessions of various durations.
• Serve as the department’s liaison providing feedback by conducting monthly call audits

• Communicator. Strong communication & presentation skills; both verbal and written
• Tech Savvy. Intermediate proficiency with MS PowerPoint, Word, Excel and One Note
• Organized. Strong organizational and time management skills
• Experienced. Training experience (virtual & in-person)
• Traveler. Available to travel, by air, frequently requiring overnight stay

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

• Hourly rate range of $28.99 - $39.22 per hour (dependent upon experience & qualifications)
• Generous 401(k) plan with employer base contribution and match
• Paid vacation (10 days), sick leave (10 days) and holidays (10 days)
• Collaborative team environment
• Work-life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws.

NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at  to request accommodation.