Division Training Manager

Job Description

Wynn Las Vegas is seeking a highly skilled, passionate and experienced learning and development professional who would be responsible for designing, implementing, and evaluating all division training initiatives. Reporting directly to the Director of Learning & Development and collaborating with the Senior Manager of Learning and Development, this role provides leadership, guidance, and operational support to division training managers in Hotel, Food & Beverage, and Security.

The position ensures alignment with corporate standards, fosters collaboration across divisions, and champions initiatives that elevate employee performance and guest experience.

• Ensures Wynn’s standard of excellence is consistently upheld across all division training initiatives (Hotel, Food & Beverage, and Security).
• Applies adult learning theory and processes to create impactful cross-divisional training programs, leadership development content, job aids, evaluations, and eLearning materials.
• Analyzes trends in overall training effectiveness across divisions and partners with division leaders to design scalable learning interventions using the ADDIE model.
• Oversees Learning Management System (LMS) governance for all divisions, including audience management, course deployment, tracking completions, and maintaining accurate, up-to-date content.
• Develops high-quality, visually engaging eLearning and blended learning experiences using the Articulate 360 product suite.
• Facilitates enterprise-level leadership development programs and ensures alignment with corporate L&D strategies.
• Creates, facilitates, and evaluates cross-divisional train-the-trainer programs to build instructional capability across all departments.
• Monitors and evaluates the effectiveness of training programs through data analysis, knowledge assessments, and performance metrics; provides recommendations for improvement.
• Coordinates and tracks attendance for mandatory company-wide training initiatives, ensuring compliance and consistency.
• Consults and collaborates with internal and external training partners to share best practices and optimize resources.
• Manages multiple concurrent projects with competing deadlines, maintaining timetables and responsibly allocating resources.
• Leads by example, consistently embodying Wynn culture, values, and service standards; facilitates with enthusiasm and credibility for diverse audiences.
• Reports directly to the Director of Learning & Development and serves as a key advisor for division training strategy.
• Performs additional responsibilities as needed or requested.

• Bachelor’s degree in Business, Hospitality or related field and at least 7 years of training/facilitation experience and hotel/casino operations experience (or an equivalent combination of training, education and professional experience).

• Minimum of 3 years of people‑leadership experience.

• Demonstrated ability to develop curriculum for various audiences.

• Demonstrated ability to create impactful leadership development and engaging learning solutions, including instructor‑led, classroom and on‑the‑job approaches that achieve measurable results.

• Understands the strategic relationship of training in the support of achieving the stated mission of the business.

• Well‑versed in Adult Learning Theory and how to engage adult learners using a variety of modalities.

• Advanced in training needs assessment, creative instructional design, and measuring outcomes.

• Must have exceptional communication and facilitation skills, both verbal and written, with the proven ability to communicate to all levels of the organization.

• Candidate should possess feedback skills at all levels; ability to push back and challenge status quo in and out of the classroom as well as give strong motivational feedback.

• Strong and effective decision maker with ability to influence outcomes.

• Proactive self‑starter with excellent organizational skills and the ability to balance conflicting priorities as well as meet deadlines under pressure.

• Must have expert working knowledge with Microsoft Office software to include Outlook, Word, Excel, PowerPoint and Publisher. Ability to…