Member Care Specialist

MEMBER-CARE SPECIALIST NEEDED - EXCITING OPPORTUNITY FOR THE PERFECT CANDIDATE!

United Aqua Group is searching for an experienced account representative with AR & collections experience. Culture is top priority so only professional, happy people need apply.

We expect excellent communication skills – both written and verbal. You will need the ability to communicate professionally through Live Chat, email and telephone conversations, as well as being comfortable using Excel and ideally a large CRM (Net Suite experience preferred). Taking ownership of every situation and ensuring our members receive the white glove touch is the key to this role.

Great company with an excellent benefits package.

If you or someone you know fits this description, please email to

Must live in Las Vegas and be able to come into the office every day, this is not a remote position.

No recruiters please.

The Member Care Specialist is responsible for making sure members’ needs are met and understood by each department in the company. This is a customer service role with accounts receivable and collections responsibilities. Duties include handling any member questions and concerns, managing the members’ accounts for order issues, invoicing, and account accuracy, as well as reporting account history to members and answering questions relating to any account activity.

The position requires coordination with UAG vendors in relation to member accounts and billing questions. The Account Representative strives to solve problems for members in a way that meets the standards for top customer service at UAG.

• Solve member questions relating to their account and order history.
• Coordinating with internal and external resources to research and solve member questions or issues.
• Understanding of the UAG business model and how members accounts are supposed to behave (identifying and resolving when something doesn’t look right).
• Adopting department and company processes relating to member management and reporting.
• Communicating professionally with members by phone, email, and live chat to ensure their needs are understood and addressed.
• Collaborating with various internal departments to ensure they fulfill all member requests.
• Resolving complaints and keeping track of all processes that pertain to the member’s desires.
• Acting as the representative to ensure their demands are met with a focus on improving customer service.
• Collecting and analyzing data concerning member behavior to understand changing needs.
• Responsible for monitoring member accounts receivable balances, following up on past due accounts and determining the status of accounts for further collections activities.

• Account management – understanding order histories and billing using our accounting system (this is the primary view into member account data).
• Successfully work with both members, vendors, and internal customers.
• Net Suite Experience – not required but a plus.
• Customer Service Experience with:
  Phones, Live Chat, Email responses (professional, accurate, courteous).
• Problem-solving skills to help resolve member questions or needs.
• Excellent English verbal and written communication skills to communicate with members, vendors and internal customers.
• Time management and multitasking skills to handle multiple tasks and members ong organizational skills and attention to detail.
• Microsoft Excel – Solid understanding and ability to use Excel to research and share data in a meaningful way with members.
• Positive attitude and ability to work through member issues and diffusing situations.
• Self-starter and creative problem-solver with demonstrated ability to work independently and productively with minimal oversight.
• Always focused on doing what is right for the business. High energy with an infectious positive can-do attitude.

• Bachelor’s degree or equivalent experience.
• 3-5 years’ experience in managing accounts and high-level customer service.