Front Desk Associate

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Description

As a Front Desk Associate, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented, and has great communication skills while also having excellent organizational skills.

$22 per hour. First Service Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the base pay will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Demonstrate excellent customer service.
• Meet and greet residents and check guests and service providers in and out.
• Identify and clarify residents’ needs and desires; answer questions, give directions and instructions, and develop inventories of services.
• Work independently and without direct supervision.
• Maintain guest privacy and the organization’s reputation by keeping information confidential.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and screen messages.
• Control access for authorized vendors to provide services within units of the building.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhance department and organizational reputation by accepting and accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Maintain daily logs, records, and forms.
• Resolve and follow up on all complaints/issues.
• May be assigned other duties by the on‑site property manager.

• Minimum of a High School Diploma or equivalent.
• Effective written and verbal communication skills.
• Strong computer skills (Word, Outlook, Excel).
• Multiple language fluency desirable.
• Knowledge of emergency response and access control procedures, electronic security control systems, and property logs, records, and forms.
• Ability to detect auditory and/or visual emergency alarms.
• Ability to navigate the property/building quickly and easily as required.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Work well under pressure and deadlines; prioritize time effectively.
• Make decisions and solve problems creatively.
• Solving an array of personnel and customer‑related problems with positive resident and guest experience.

• At least one year’s experience in an office environment. Front desk experience is preferred with customer service experience.

• Finger dexterity for typing/using a keyboard.
• Ability to hear and place/receive telephone calls.
• Mobility to move around the office to make copies, distribute mail, etc.
• Ability to lift 35 lbs.

Las Vegas, NV

Varies, 40 hours per week

• 10 company paid holidays
• Medical, dental, vision
• HSA and FSA
• Company‑paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. First Service Residential’s 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with First Service Residential.

The above information in this description has been designed to indicate the general nature and level of work performed by employees…