Dispatcher, Facilities

Overview

Summary Statement A Facilities Dispatcher is responsible for receiving and relaying information, instructions, and work orders to Facilities team personnel under standard and emergency conditions. The Dispatcher will receive, record, and report on information regarding work performed, work in progress and requests for assistance. The position responds to all inbound communication in the Fire Command Center, serving as a primary point of contact for all facilities and safety issues.

Responsibilities include, but are not limited to maintaining processes, scheduling work, supporting department team members, maintaining Resort World Las Vegas standards, and ensuring excellent guest and team member experience.

• Responsible for monitoring all emergency alarm systems, including activating emergency alarm notifications, dispatching personnel to alarm activations, and understanding device and alarm types.
• Monitoring and understanding of the fire life safety system and all components including but not limited to:
  • Fireworks panel
  • Smoke Management Annunciator Panels
  • Identifying ALARMS, TROUBLES, SUPERVISORIES, etc.
• Responsible for receiving and dispatching calls by telephone, two-way radio, and other computer aided devices.
• Responsible for logging all information regarding the disposition of the call into HotSOS, logbooks, etc.
• Notifies the fire department, internal departments, governing agencies, and/or utilities of emergencies involving their areas of responsibility.
• Maintains memoranda, records, and files, including division activity records, labor logs, work orders, inventories, monthly activity reports and necessary FCC records.
• Perform any other job-related duties as assigned.

• Proficiency with computers: email, spreadsheets, word documents, etc.
• Fluent in English; both verbal and written.
• Ability to work in a fast-paced environment.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Must possess the ability to read, analyze and interpret documents, such as:
  • Policy and procedure manuals
  • Blueprints, drawings, diagrams, etc.
  • Maps

• Proficiency with HotSOS.
• Knowledge of Fire Life Safety system operation, alarm monitoring and/or emergency dispatch.
• Experience with a Fire Command Center Board Panel.
• Background in contact centers, help or support desk or customer interaction centers.
• Previous experience working in a large, luxury resort setting.

• At least 21 years of age.
• High school diploma or equivalent.
• Minimum 6 months of experience in one or more of the following areas:
  • Emergency Alarm System monitoring
  • Fire Command Operations
  • Engineering
  • Facilities or Maintenance Dispatch
  • Emergency Response Coordination
  • Administrative/Customer Service roles in related field.

• Proof of eligibility to work in the United States

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment.
• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Ability to go from sitting to standing quickly.
• Ability to effectively reach the Fire Panels.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 20 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.