Lobby Greeter

ABOUT OUR COMPANY

Somerpointe Realty is a leading developer of vacation ownership with twelve resorts in its network including Tahiti Village, its flagship. Headquartered in Las Vegas, NV, the Somerpointe Resorts portfolio encompasses more than 100,000 owners and 2,000 guestrooms in some of the world’s most desirable locations including Las Vegas, Hawaii and Orlando.

Full‑time

As a Somerpointe Lobby Greeter your role is focused on increasing the experience of the guest/owner from the moment they walk through the door and help streamline the check‑in to concierge process. This role will support both the front desk and concierge desk by welcoming guests as they arrive, providing direction to incoming guests and streamlining traffic between the front desk and concierge desk before and after check‑in.

• Welcome and greet guests/owners in the lobby utilizing the 8‑point service promise and assist/direct them to the appropriate areas.
• Streamline and make seamless the transition from Front Desk check‑in to Concierge desk.
• Increase guest/owner “tour penetration” as defined by management.
• Provide traditional customer service through assisting all guests/owners with any questions, concerns or escalations.
• Promote honesty, integrity and professionalism to fellow employees and customers at all times.

• Minimum one year customer service or customer‑facing/interaction experience.
• Outgoing and positive attitude/personality.
• Excellent communication skills, verbal and written.

• No budgetary responsibility.

Work Posture Requirements:

• Sitting:
  Frequently
• Standing:
  Constantly
• Walking:
  Constantly
• Driving: N/A
• Bending (from waist):
  Occasionally
• Crouching (squat): N/A
• Kneeling:
  Rarely
• Crawling: N/A
• Climbing (stairs):
  Occasionally
• Climbing (ladder): N/A
• Twisting:
  Rarely
• Reaching:
  Rarely
• Wrist Motion:
  Frequently

• Items Carried: N/A
• Distance:  to enter text.
• Times Per Day:
  Choose an item.
• Maximum Weight:
  Choose an item.

• Items Moved/Lifted:
  Boxes
• Times Per Day:
  Occasionally
• Maximum Weight: 25 LBS

• Floor:
  Occasionally
• Knee: N/A
• Waist: N/A
• Chest: N/A
• Overhead: N/A

• Item Name:  to enter text. Frequency: N/A
• Item Name:  to enter text. Frequency: N/A
• Item Name:  to enter text. Frequency: N/A
• Item Name:  to enter text. Frequency: N/A

• Inside/Outside:
  No
• Hot/Cold Temperatures:
  No
• Wet:
  No
• Noise:
  Yes
• Power Equipment:
  No
• Traffic Hazards:
  No
• Chemical Hazards:
  No
• Heights:
  No
• Dust:
  No
• Close Quarters:
  No
• Fumes/Odors:
  Choose an item.

Salary Description

$14 Hourly