Collections Specialist; Spanish Bilingual - Las Vegas

Overview

Collections Specialist (Spanish Bilingual) - Las Vegas

Job Category:
Customer and Collections Services

Requisition Number:
COLLE
001471

Location:

Las Vegas, NV (On-site)

Address: 9911 Covington Cross Dr, Suite 190, Las Vegas, NV 89144, USA

Office location:
In-Office

Schedule:

Full-Time, Monday-Friday 10:00am-7:00pm PST and every other Saturday, 10:00am-2:00pm PST

Starting Pay: $22 - $26 per hour
. The estimated range is the budgeted amount for this position. Final offers are based on factors including skill set, experience, location, qualifications and other job-related reasons.

Bilingual Pay:
Earn an additional $2.00 per hour for Spanish fluency.

• Engage with customers to discuss overdue accounts and explore repayment options.
• Negotiate and establish payment arrangements that support customer needs and company policies.
• Maintain detailed and accurate records of all interactions and agreements.
• Communicate via phone, email, and written correspondence to support timely collections.
• Collaborate with the team to monitor account status and escalate when necessary.

Must-Have

Qualifications:

• High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
• Bilingual fluency in Spanish and English
  , with strong verbal communication and effective negotiation skills.
• Confident phone presence and ability to manage high call volumes professionally and empathetically.

Nice to have, but not Required! (We’ll train you!):

• 1+ year of collections experience.
• Prior experience in a call center setting.

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tution Reimbursement & Student Loan Match Program

Submit your resume on our website at .

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at .