Service Operator

Overview

The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel's telephone operations, addressing guest requests, and providing information about hotel amenities and local attractions. This role is crucial in ensuring guest satisfaction by effectively communicating and resolving inquiries while maintaining a professional demeanor.

• Operate the telephone to handle incoming calls.
• Process guest requests for wake-up calls, call identification, and other related services.
• Inform guests of any messages received and deliver them to their rooms upon request.
• Attend to and log, and process all calls, requests, questions, or concerns from guests.
• Record all guest requests or issues in the computer system and follow-up to ensure resolution.
• Provide information to guests about room features, hotel amenities, and local points of interest.
• Assist guests with internet access and other technical needs.
• Report accidents, injuries, and unsafe work conditions to management.
• Adhere to company policies and procedures, maintaining a professional appearance and confidentiality.
• Greet all guests according to company standards, anticipating their service needs.
• Communicate clearly and professionally with others.
• Cultivate and maintain positive working relationships with others.
• Assist Front Office with reservations and room blocks
• Projects for Front Office
• Other duties as assigned

• High school diploma or equivalent
• Valid driver's license
• Ability to lift heavy objects
• Basic computer skills
• Excellent communication skills
• Ability to work well in a team
• Strong work ethic and reliability
• Flexibility and adaptability
• Customer service oriented

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.