Front Desk Person-Steady Extra; Harrah's LV

Overview

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: "Create the Extraordinary"
• Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
• Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Takes, records, and cancels reservations in the Hotel Information System. Provide five-star hotel-quality concierge services. The Concierge proactively anticipates the needs of the guests, so solutions can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each guest, reminding the guest of scheduled events and appointments.

• Be completely knowledgeable about all casino programs, promotions, activities, and functions.
• Be knowledgeable of local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)
• Assist and coordinate with VIP Agent Functions (Check in, Checkout, Keys and Mail).
• Take room reservations /room blocks and when necessary, future reservations following hotel rate structures and up-selling strategies.
• Assist in training new guest service representatives as appropriate.
• Log for types of calls as needed.
• Support, maintain Caesars Entertainment's courtesy guidelines and promote outstanding guest relations.
• Responsible for reports including exceptions reports and regret logs.
• Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
• Provide personal services of the highest level that may include, but are not limited to, restaurant reservations, recreation requests, floral orders, shoeshine, etc. They also make available maps, literature, and other materials.
• Ensure prompt and positive action on all guest complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up.
• Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Acknowledge and greet all guests with utmost courtesy and assist guests.
• Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
• Maintain consistent presence at workstation.
• When so directed, participate in hotel functions.
• Use professional telephone etiquette in handling internal and external guest requests.
• Use a work order system when necessary.
• Assist with package and amenity deliveries. Log receipts of packages delivered to guests.
• Provide continuous updates, edits, reviews, and additions to the electronic guest database (list of guest preferences, birthdays, anniversary and other special dates, restaurants, service providers, etc.).

WHAT YOU WILL NEED

• Must be 21 years of age or older
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL REQUIREMENTS

• HS diploma or GED.
• One or more years of appropriate experience; or equivalent combination of education and experience.
• Must be able to stand for extended periods of time up to 8 hours per day

We believe in delivering family-style service-an approach that fosters…