Guest Services Agent

Overview

Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: guest welcome and ticketing operations, parking, souvenir photo, and general guest experience operations including sharing information on Museum events and programs, Las Vegas Downtown events, restaurants, entertainment, etc. Guest Service Agents may be assigned to some or all of such initiatives.

• Must be 18 years of age.
• Outgoing and personable demeanor is required.
• Comfort with public speaking and guest engagement is required.
• Commitment to manifesting the Museum’s Core Values is required.
• Prior experience working with the public in a museum, cultural, or entertainment attraction is desired.
• Familiarity with cash handling practices is preferred.
• Prior experience with POS / ticketing systems is preferred.
• Comfort working outdoors on occasion.
• Able to take ownership of problematic situations using proper judgment to find possible solutions or alternatives while maintaining positive guest relationships.
• Able to operate a computer, phone, or other office productivity machinery.
• Able to stand for extended periods of time.
• Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
• Enthusiasm for working in an organization where flexibility, teamwork, and good humor are absolute necessities.
• Able to work a varied schedule, including: evenings, weekdays, weekends and holidays is preferred.