Customer Service Representative

Join our growing team at HiEnd Accents as a Customer Service Representative, where you'll play a crucial role in providing outstanding service and embodying our commitment to exceptional customer experiences! This multifaceted role involves direct customer interaction through various channels, including email, chat, and phone, as well as in-person engagement at major trade shows such as High Point Market and Las Vegas Market, requiring periodic travel.

Your responsibilities will include handling inquiries, supporting sales efforts, maintaining detailed customer records in our ERP and CRM systems, and staying well-versed in our extensive product catalog. Your role is vital in not just addressing customer needs but also in shaping our ongoing commitment to excellence at our company!

Deliver exceptional customer service, resolving issues in a memorable and satisfactory manner

Efficiently handle inquiries and support needs from both wholesale and retail customers. Help take orders

Process customer orders and provide assistance over the phone, and occasionally support our sales team with outbound calling activities

Collaborate with sales, accounting, and warehouse teams to guarantee customer satisfaction

Maintain expert knowledge of our product catalog and stay updated on new product developments.

Proactively identify customer pain points and advocate for process improvements

Represent our brand at major trade shows (Dallas, Las Vegas and High Point), providing in-person assistance to customers

Work alongside Account Managers to prepare customer quotations and communications

Embrace additional responsibilities as needed to support our team’s success

Bachelor's Degree in related field; 4+ years of experience in a customer service or sales role can substitute for degree requirement

3 years of customer service/sales support experience, preferably in the Home, Gift & Furniture industry

Proficient with MS Excel and Word; experience with ERP systems (specifically SAP) a plus

Ability to travel to various trade shows a few times each year (primarily in High Point, NC and Las Vegas)

Fluent in MS Office; willing to learn new technologies and tools to make you more efficient at the job

Excellent interpersonal and oral and written communication skills

A passion for customers and problem-solving

Excellent written and verbal communication skills, particularly in a customer-facing capacity

Exceptional organizational and time-management skills; strong attention to detail and ability to multitask without losing focus

Eager to work in a fast-paced and dynamic environment

A motivated self-starter, with the ability to identify issues and resolve problems independently, and a desire to find opportunities to improve our processes

HiEnd Accents creates beautifully designed bedding and home textiles that bring everyday luxury into the home. From quilts and sheeting to decorative pillows and duvets, our products blend thoughtful design with accessible pricing to help people create spaces they truly love.

Founded in 2005 and proudly family-owned for two generations, we’re based in Dallas, Texas. As a family business, we take pride in doing things the right way—offering personal service, building lasting relationships, and delivering exceptional value.

Through four distinct brands, we offer a wide range of styles and price points, making us the trusted bedding partner for thousands of furniture retailers, interior designers, department stores and boutique hotels across the country.

Named to the INC 5000 list in both 2024 and 2025, and recognized as Best Top-of-Bed Supplier by Furniture Today and Home Accents Today , we continue to grow by staying true to what matters: thoughtful design, lasting quality, and a genuine commitment to the people we serve.

Joining HiEnd Accents means being part of a close-knit team with an entrepreneurial spirit, a high-performance mindset, and a shared commitment to excellence. We move fast, aim high, and celebrate wins together—because here, your…