Cage Cashier and Caesars Rewards Representative Planet Hollywood LV

JOB SUMMARY

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: "Create the Extraordinary"
• Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
• Our Values: "Blaze the Trail, Together We Win, All-In on Service"

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.

• Provide courteous and efficient customer service in accordance with established standards.
• Accurately process customer transactions, including exchanging chips and cash equivalents for cash.
• Perform all cage functions with precision, including but not limited to establishing and verifying customer credit lines, communicating credit information to appropriate personnel, executing pit fills and credits seamlessly, collaborating effectively with team members within the department and across other departments to ensure smooth operations, and maintaining compliance with all internal controls and regulatory requirements.
• Must be able to execute all cage cashier functions to include but not limited to:
  Cage Marker issuance/redemption, Front Money Deposits/Withdrawals, Customer Incentives, Title 31, R/S ticket redemptions, Answer telephones, Travelers' checks, Issue Total Rewards cards, Wire transfers, Casino Credit Applications, Self-Redemption units, Chip redemptions, Check Cashing, Credit Card Cash Advance, Coupon redemption, Fast Cash redemption, Numerous bank accountabilities, Foreign currency.
• Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service.
• Maintain consistent attendance and adhere to all departmental and company policies.
• Adapt quickly to changing business needs and attend required meetings and training sessions.
• Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.
• Cross-sell property amenities and events and execute promotions accurately.
• Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.
• Collaborate with team members and support departments to enhance player satisfaction.
• Communicate relevant information clearly to coworkers and management to ensure consistency and prevent issues.
• Comply with all state, federal, and regulatory requirements.

• Must be at least 21 years of age and able to obtain a Gaming Sheriff's card.
• High school diploma or equivalent preferred.
• Proficient in Microsoft Word, Excel, computer programs, 10-key calculator.
• Strong interpersonal, teamwork, and guest service skills.
• Ability to remain composed and professional in all situations.
• Well-groomed appearance to promote a positive image.
• Must be able to read, write, speak, and understand English.

• Must be able to stand for long, extended periods of time.
• Must be able to lift to 35 pounds.
• Must be able to push/pull heavy carts on the casino floor.
• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.
• Must be able to respond to visual and aural cues.
• Must be able to work in moderate to loud noise conditions.

We believe in delivering family-style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same…