Bilingual Personal Banker - Call Center

Welcome to UNIFY Financial Credit Union’s Career Portal

UNIFY offers a wide selection of financial products and services to assist in making the important financial decisions our members face throughout life’s many different stages. UNIFY also provides a better banking experience with robust online banking tools. Accessibility and member satisfaction are our focus via our 24/7 U.S.

-based Contact Center or one of our nationwide branches.

UNIFY doesn’t stop at great member service and financial products, we are also a GREAT company to work for! We have opportunities nationwide offering competitive salaries. We believe our team members are our best asset, so we take care of our team with a generous benefits package including: education reimbursement, 401k plan with an employer match, medical, dental and vision insurance.

At UNIFY, you will advance your career with one of the nation’s largest 100 credit unions, with a reputation for being financially sound and growth-oriented. Apply today!

Already a UNIFY Team Member?

Apply with your UNIFY email to be tagged as an internal employee.

As a Bilingual Personal Banker in our Call Center, you’ll help our credit union members safeguard their assets, using strong communication skills in both English AND Spanish!

Whether you’re finding answers for members quickly, consulting on products with passion, or resolving their issues with a smile (they can hear the smile even virtually), you’ll be the difference between their customer experience being just average or an exceptional one.

Here your efforts matter and are supported, because your success is integral in the overall success of the team.

What we expect from you:

• A local residence commutable to Las Vegas, NV – all shifts will be worked in-office from our Ops Center on W. Sahara, zip code 89117, beginning February 2, 2026.
• Fluency in written and spoken English and Spanish - both
• Scheduling flexibility - the Contact Center operates 7 days a week, 4:00AM - 9:00PM PT. Following the completion of training, your assigned production shift would start in April 2026, and could include any hours within that time frame.
• High school diploma or equivalent
• A service mindset
• A thirst for knowledge and desire to grow - words that describe our most successful team members include "Reliable, Dependable, Coachable, Respectful, and Professional."
• Computer experience, including ability to type documentation while listening and engaging

What you can expect from us:

• Competitive pay:
  Base wage starting at $21.24/ hr
• Robust training to prepare you for top-tier performance and growth
• A leadership team committed to motivation and a positive environment
• A culture of inclusivity and belonging
• Opportunities to grow within the credit union, now spanning across 18 states!

Daily, you will:

• Work onsite at our Ops Center in Las Vegas, NV and resolve members' issues regarding their existing financial products (checking, savings, credit cards, loans, etc.), in both English and Spanish
• Provide solutions based on your training and available resources
• Build upon concepts and become a trusted expert
• Apply and explain your expertise to find solutions
• Find value in your ability to help

Specifics about this opportunity:

• Applicants must have reliable transportation to get to their training and shifts onsite daily on time.
• Applicants must be available to attend 2 one-hour interviews onsite at our location on W. Sahara in Las Vegas, NV on a day between January 5 - January 22, with all hiring decisions made and communicated by January 23.
• Applicants must be available to start training onsite Monday, February 2, 2026.
• Training is critical to success in this role; candidates unable to commit to perfect attendance for 90 days need not apply.
  Training hours are M-F (8:00AM - 4:30PM PT), and spanning five weeks of training (2 weeks classroom, three weeks nesting/live call practice).
• Applicants for this role must have scheduling flexibility to accept any 40 hours/ week production schedule offered; the currently-available production schedules are second-shift and include working at least one weekend day as part of your weekly schedule.

Overview:

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