Customer Service Parking Agent Call Center LV

Responsibilities/Purpose

The Parking Customer Service agents are responsible for answering all external and internal calls for the Caesars Entertainment Nevada hotels. Parking Customer Service agents must be well-informed, courteous team members who provide our internal and external guests with excellent customer service and support. Parking Customer Service agents are expected to answer calls quickly and to meet all set service level and productivity standards.

Standard phraseology is used to provide a professional and consistent experience for the guest. It is a Parking Customer Service agent responsibility to be courteous and willing to help.

• Maintains high level of service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other standards as determined by management.
• Clearly communicates and demonstrates enthusiastic service.
• Meets department punctuality, adherence and attendance guidelines.
• Handles all incoming customer transactions promptly, efficiently, accurately and professionally.
• Meets department appearance guidelines.
• Safeguards customer confidentiality and privacy in accordance to company and department standards.
• Assists with special projects and/or additional duties as directed by a Supervisor.

• High School Diploma or equivalent required

• 1-year Customer Service experience. Must have stable work history and be computer literate.

• Must be able to type.
• Must be 18 years of age or older.
• Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner.
• Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
• Must be able to read, write, speak and understand English.
• Able to sit for 2-3 hours at a time
• Able to wear a headset for 2-3 hours at a time.
• Able to acquire keyboard skills and type 25 words per minute
• Must be able to work in high and low stress areas.
• Must be able to maintain a flexible work scheduled based on business demands.
• Must be able to work in close quarters.
• Must be multi-task oriented.
• Excellent interpersonal, communications, team building, and problem-solving skills are required.
• Must be able to work with minimal supervision.
• Ability to perform full duties of dexterity and visual perception
• Maintain a clean and organized work environment.

• Knowledge of Windows based PC Applications.
• Knowledge of LMS preferred.
• Knowledge of CVPS preferred.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and…