Customer Service and Order Entry Specialist
Listed on 2026-01-17
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Kalco Lighting is looking for a customer service (CS) and order entry (OE) member to join our growing team. This team member would join our existing CS/OE team members and assist in all aspects of handling our growing customer base.
The ideal candidate would have strong experience in both customer service handling, as well as strong order entry and technological skills for handling data entry tasks within our ERP and CRM systems. In addition, the ideal candidate would be crucial in providing feedback to the existing CS/OE team on ways to improve our processes and join in the collaborative environment we have built at Kalco Lighting.
This role is best suited for someone who wants to grow their experience within an established luxury lighting company. Our hope is the ideal candidate would have their own existing experience in the CS/OE fields, and we would spend 1-2 months training them to fully understand our company’s processes. We view this position as a long-term position that will continue to grow as we grow both our CS/OE team.
RequiredSkills
- Order entry and data management
- Experience with at least 1 ERP or CRM system, a plus to have experience with Sage ERP systems
- Ability to answer multiple phone calls and live chats per hour
- Experience managing customer returns and complaints
- Motivated to learn new skills and information about our product offering
- Strong attention to detail
- Interest in the luxury lighting/interior design industry
- Excellent written and verbal communication skills
- Experience handling multiple email inboxes
- Strong multitasking skills to jump between
- Experience with Microsoft Office 365 Apps including Excel, Word, and Outlook
- Experience with Sage ERP systems
- Spanish language experience a plus
- Daily proofing and manual entry of orders into ERP system
- Answer phone calls to assist customers in their questions about our products
- Communicate with other departments for order updates
- Daily auditing of orders on hold to determine what is needed to ship them
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