Guest Relations Specialist

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.

Must have open availability

The Guest Relations Specialists welcomes on-site visitors, determines the nature of their business, and announces visitors to the appropriate personnel. The Guest Relations Specialist is also responsible for providing exceptional customer service, managing client inquiries, and ensuring a welcoming and informative experience for all visitors. Educates customers about products, maintaining compliance with industry regulations, and fostering positive relationships to enhance customer satisfaction and loyalty.

• Greet all customers in a friendly welcoming manner.
• Provide accurate wait times and monitor waiting lists.
• Monitors visitor access and issues passes when required.
• Accurate and timely data entry of patient and/or customer profiles.
• Working knowledge of cannabis and retail products.
• Surveying guests on how they found us.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Creates an exceptional customer service experience with guests.
• Comply with all HR policies including confidentiality and non‑disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with company policies including but not limited to state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

This job has no supervisory responsibilities.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.

Problem Solving - Works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co‑workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Detail‑oriented.

Business Acumen - Understands business implications of decisions.

Conflict Resolution - Encourages open communications; maintains objectivity; keeps emotions under control.

Ethics - Treats people with respect; keeps commitments;…