R and S Book Teller
Listed on 2026-01-16
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description
General Summary Of Duties:Accept and produce wages from customers and cash accountability thereof.
Role and Responsibilities:- Write wagering tickets:
Obtain betting information verbally from customers and type it on the keyboard of the computer terminal. - Answer multi-line telephone calls and obtain betting information, then type it on the keyboard of the computer terminal to generate wagering tickets.
- Use calculators, paper clips, rubber bands and currency wrappers to count, clip and wrap currency, balancing cash with the computer dollar amount of generated wager tickets.
- Apply basic mathematics to total multiple wagers, to collect currency and to balance cash.
- Effectively deal with internal and external customers فائ requiring patience, tact and diplomacy to defuse anger, collect accurate information and solve concerns. This involves listening, demonstrating empathy, and providing positive solutions.
- Read, write, speak and understand English to comprehend State Gaming regulations, departmental and hotel rules, and communicate with other employees.
- Understand verbal requests from supervisors and guests.
- Understand written English to read caution or safety notices.
- Remain alert throughout the shift.
- Perform tasks requiring reaching and stooping.
- Maintain attendance in conformance with standards.
- Maintain a neat, clean and well‑groomed appearance.
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and need a reasonable accommodation to complete your application or any part of the recruiting process, please email W with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation$14-$14
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