Caesars Rewards Customer Service Specialist - Corporate; Las Vegas

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Caesars Rewards Customer Service Department is a fun team that works behind the scenes to ensure a high quality of customer service is provided to our valued guests. Our team works in a fast-paced environment that requires communication with our operating leaders. We also provide outstanding service to targeted guests who may encounter a problem, question or who may require assistance.

• Handling phone calls that can pertain to any CET property as well as the Caesars Rewards program.
• Communicating information related to the Caesars Rewards Program such as offers, Reward Credits (redemption/earnings), Tier benefits, Partners, Visa, and much more.
• Documenting and solving Tier-level customer inquiries in a professional and timely manner
• Responding to large quantities of guest emails for the Western Region including Caesars Rewards within defined due dates.
• Performing problem resolution including service recovery via customer interaction (e.g. letters, phone calls, email)
• Completing all tasks assigned by the Total Service Central Supervisor and Manager

• Full knowledge and understanding of the Caesars Rewards Program
• LMS, CMS, Micros, Enterprise Bank, and Oracle based tool experience.
• Must have excellent grammar, spelling and writing skills
• Positive, solutions-oriented, extremely helpful, ability to remain calm in difficult situations
• Ability to multitask in a fast paced environment being extremely organized
• Problem solving, preferably in a hospitality-focused or customer service environment
• Flawless professional attendance and work ethic
• Adhere to regulatory, departmental and company policies & procedures

• Using discretionary decision making and independent judgment in determining resolution through comp rooms, meals, or other methods when applicable.
• Tracking and communicating various forms of customer feedback to understand overall breakdowns and hidden dissatisfiers
• Acting as a role model (upbeat and positive) and presenting oneself as an asset to Caesars Entertainment, and encourage others to do the same