CRM Manager

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show‑stopping experiences for our guests.

At MGM Resorts International, data and relationships power unforgettable guest experiences. As a CRM Manager, you will play a critical role in ensuring our CRM platform supports customer engagement, host operations, and enterprise consistency across properties. This role serves as a subject‑matter expert for CRM functionality, system stewardship, and user enablement—helping teams leverage customer data to build meaningful, lasting relationships.

• Oversee day‑to‑day CRM operations to ensure hosts and property teams can effectively engage customers
• Manage user access, setup, and ongoing system support
• Lead customer coding processes and serve as the expert for host‑to‑customer assignments
• Develop and deliver onboarding and ongoing training for CRM users across properties
• Partner with Casino Marketing and Luxury teams to support property‑assisted outreach and customer touchpoints
• Maintain workflows, templates, and tools used for marketing and customer engagement
• Create and maintain documentation and self‑service training materials to promote efficient platform usage
• Champion CRM adoption and ensure teams are leveraging tools to enhance customer engagement and data integrity

• 3+ years of prior relevant experience in system administration or customer engagement tools
• Experience with Microsoft Dynamics 365, Salesforce, or similar CRM platforms preferred
• Proven ability to train and support a cross‑functional user base
• Ability to interpret data and system usage to drive adoption and process improvements
• Strong attention to detail with a systems‑ and process‑oriented mindset
• Curious and comfortable working with technology and data
• Able to collaborate effectively with Data Science and Technology teams
• Strong communicator and storyteller who can bring data and insights to life
• Thrives in ambiguity and can help shape new initiatives

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time‑off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

Are you ready to JOIN THE SHOW
? Apply today!