Debt Collection Specialist

1 day ago Be among the first 25 applicants

Are you dependable? Do you have a great attitude? Do you have good communication skills? Are you detail-oriented? Are you self-motivated? Do you take pride in your work? If so, you might just be perfect for this position! Apply today

Kashable

is a fast growing, venture-backed Fin Tech startup headquartered in NYC. We provide inclusive, socially responsible, low-cost credit to American employees offered as a voluntary benefit through their employer. Kashable has raised more than $225 million in capital, and has provided more than $1 billion in loans to working Americans across a footprint of employer clients that represent 3 million employees.

We were founded in 2013 by a team of serial entrepreneurs with deep experience and expertise in the industry, and have since become the leading provider of financial wellness solutions at the workplace, catering to many Fortune 500 companies, governments, hospitals, and universities. We are a dynamic, ambitious, and hard-working team that is redefining financial wellbeing for working Americans.

Our Support Team is part of a highly motivated client facing energetic team based in NYC covering a wider range of responsibilities including fraud detection and prevention, engaging with consumers, delinquencies recovery, and building excellent consumer experience. You will be challenged to become an expert in our lending operations and will work closely with other teams in the company to deliver solutions to our users.

In this position, you will be focused on helping users navigate through establishing repayment options on delinquent loans and get them back on track. As a Collection’s Specialist, you will put your detective skills to the test as you persistently work to resolve delinquent accounts.

• Review and collect on assigned delinquent loans by gathering background data, documenting member conversations, and ensuring required notifications are sent to members
• Conduct debtor’s outreach via phone and email to engage and assist our users with resolutions to current delinquencies
• Evaluate debtor’s current circumstances and finances in order to provide an appropriate option for our users to address their financial hardship
• Speak directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges
• Research and make recommendations for collections efforts and report issues with customer accounts to management
• Review collection techniques and provide feedback to management
• Receive inbound and place outbound collection calls
• Research and review user’s agreements and terms when necessary
• Handle incoming support requests from customers and prospects through various channels, such as live chat, email, and phone
• Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features
• Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties
• Contribute to team KPIs (Key Performance Indicators) by improving average response and resolution times, as well as customer satisfaction ratings
• Collaborate with other members of operations and customer success teams to elevate issues where appropriate

• Bachelor’s degree with 1+ years in experience preferably in consumer lending & Collections
• 1-2 years of experience in collections, banking, retail, or customer service required
• Extremely comfortable with computers and G‑suite and able to quickly learn new systems & processes
• Strong negotiating, communication, typing, and written communication skills
• You find comfort in communicating the ‘tough stuff’ with compassion and clarity
• Detail-oriented and a passion for accuracy
• Strong customer service skills and the ability to skillfully handle confrontation
• Goal‑oriented and experienced in high-performance teams
• Comfortable spending a majority of your time engaging with a customer over the phone
• You have a passion for analyzing puzzles, and strategically putting the pieces together
• Demonstrated…